• Hong Kong Disneyland Park officially reopened on Sep 25 with reduced capacity, health and safety measures and a visit reservation system for all guests. All guests entering the park are required to undergo temperature screening and wear face masks. Details
  • During the initial reopening stage, the park will be closed on Tuesdays and Thursdays (except public holidays and designated days) until further notice.
  • Magic Access members may make a reservation beginning 8 days prior to arrival. General guests may make a reservation beginning 7 days prior to arrival.
    >>Reserve now <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted to avoid close interaction. Indoor live performances is suspended. Details
  • Special arrangement will be provided for unused park tickets, date-specific products, hotel bookings and Magic Access memberships. Details
Hong Kong Disneyland Park Reopening and Important Information - September 27, 2020
  • Hong Kong Disneyland Park officially reopened on Sep 25 with reduced capacity, health and safety measures and a visit reservation system for all guests. All guests entering the park are required to undergo temperature screening and wear face masks. Details
  • During the initial reopening stage, the park will be closed on Tuesdays and Thursdays (except public holidays and designated days) until further notice.
  • Magic Access members may make a reservation beginning 8 days prior to arrival. General guests may make a reservation beginning 7 days prior to arrival.
    >>Reserve now <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted to avoid close interaction. Indoor live performances is suspended. Details
  • Special arrangement will be provided for unused park tickets, date-specific products, hotel bookings and Magic Access memberships. Details

Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Guests with Disabilities – Frequently Asked Questions

Q.
What accommodations are available for Guests with disabilities at Hong Kong Disneyland Resort hotels?
A.
Both the Hong Kong Disneyland Hotel, Disney’s Hollywood Hotel and Disney Explorers Lodge are accessible for Guests with mobility, cognitive, vision and hearing limitations. The hotel common areas, restaurants and shops are all wheelchair accessible, and tactile guide maps are available at each hotel Front Desk.

A select number of Guest rooms are equipped to meet your needs. Depending on the hotel and room type, accessible rooms may include:
  • Door knocker and phone alert
  • Bed shaker alarm
  • Strobe light fire alarm
  • Phone amplifier
  • Bed rails
  • Rubber bed pad
  • Open frame bed
  • Wider bathroom door
  • Roll-in shower
  • Shower bench
  • Grab bars
  • Emergency call button
  • Accessible vanity
Service dogs are permitted in the hotels, but are not allowed in the pool areas, Jacuzzis, steam rooms and sauna rooms. Ask a Front Desk Cast Member for directions to designated animal break areas.

Learn more about services for Guests with special needs.