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Guests with Disabilities – Frequently Asked Questions

What accommodations are available for Guests with disabilities at Hong Kong Disneyland Resort hotels?
Both the Hong Kong Disneyland Hotel, Disney’s Hollywood Hotel and Disney Explorers Lodge are accessible for Guests with mobility, cognitive, vision and hearing limitations. The hotel common areas, restaurants and shops are all wheelchair accessible, and tactile guide maps are available at each hotel Front Desk.

A select number of Guest rooms are equipped to meet your needs. Depending on the hotel and room type, accessible rooms may include:
  • Door knocker and phone alert
  • Bed shaker alarm
  • Strobe light fire alarm
  • Phone amplifier
  • Bed rails
  • Rubber bed pad
  • Open frame bed
  • Wider bathroom door
  • Roll-in shower
  • Shower bench
  • Grab bars
  • Emergency call button
  • Accessible vanity
Service dogs are permitted in the hotels, but are not allowed in the pool areas, Jacuzzis, steam rooms and sauna rooms. Ask a Front Desk Cast Member for directions to designated animal break areas.

Learn more about services for Guests with special needs.