• As required by the government and in line with preventive efforts taking place across Hong Kong, Hong Kong Disneyland park is temporarily closed from December 2, 2020. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable.
  • The resort hotels and Inspiration Lake Recreation Centre will remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities will remain in place, such as social distancing measures and increased cleaning and disinfecting.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.
Temporary Closure of Hong Kong Disneyland Park - January 27, 2021
  • As required by the government and in line with preventive efforts taking place across Hong Kong, Hong Kong Disneyland park is temporarily closed from December 2, 2020. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable.
  • The resort hotels and Inspiration Lake Recreation Centre will remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities will remain in place, such as social distancing measures and increased cleaning and disinfecting.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.

Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Disney Hotels and Express Online Check-in – Frequently Asked Questions

Q.
Where can I get help with Pre-registration?
A.
Please verify your reservation details are correct and the personal information you provide is up-to-date. If you are experiencing technical difficulties with Pre-registration, such as page not loading properly, please check to be sure that you have the latest version of your web browser:

If you are using the latest version of your browser and you are still unable to use the Pre-registration service, or you are having issues locating your reservation record, please call the front desk of your Hong Kong Disneyland Resort hotel. Guests under 18 years of age must have parent or guardian’s permission to call.