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Disney Hotels and Express Online Check-in – Frequently Asked Questions

Where can I get help with Express Online Check-In?

Please verify your reservation details are correct and the personal information you provide is up-to-date. If you are experiencing technical difficulties with Express Online Check-In, such as page not loading properly, please check to be sure that you have the latest version of your web browser:

If you are using the latest version of your browser and you are still unable to use Express Online Check-In, or you are having issues locating your reservation record, please call the front desk of your Hong Kong Disneyland Resort hotel. Guests under 18 years of age must have parent or guardian’s permission to call.