Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Disney Hotels and Express Online Check-in – Frequently Asked Questions

Q.
My surname has multiple words. / I have a middle name but I don’t see the Middle Name field in the look-up form. How shall I enter my name?
A.

Please enter your name exactly the same way as it is presented at your reservation confirmation document. If you have a middle name, please combine it with your first name and enter it into the First Name field. If you had provided your email address in your booking, you may also check if you have received a reminder email 7 days prior to your arrival (or on the same day as you book if your arrival date is within 7 days) and from there you can get into your reservation record directly.