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Online Hotel Booking – Frequently Asked Questions

Q.

I made a reservation online for one of the Hong Kong Disneyland Resort hotels. Can I change my reservation to the other Disney hotel?

A.
If you made a reservation online for one of the Hong Kong Disneyland Resort hotels and wish to change it to the other Disney hotel, you will need to cancel your current reservation and then make a new reservation.

Start by canceling your original reservation:Once the cancelation is complete, go ahead and make a new reservation:If you made the original hotel reservation by phone, please call +852 1-830-830, 9:00 AM to 8:00 PM daily, to cancel your reservation.

Room charges for the canceled booking will be fully refunded to your registered credit card account within 2 billing cycles, depending upon your bank’s processing schedule. Cancelations and modifications within 3 days of arrival date are subject to a cancelation fee.

The above policy is not applicable to promotional offers and packages. Please refer to the terms and conditions of each promotional offer or package for cancelation and amendment policies.

Be sure to explore available Hong Kong Disneyland Resort hotel offers before you book your visit!