Online Ticket Sales - Frequently Asked Questions
Q:
I attempted to buy a ticket online and received the message 'Bank approval was not obtained.' What should I do?
A:
Select your tickets and then verify your credit card details to try again. You may also enter a different credit card. If you are still unable to complete the transaction online, you may purchase tickets in person at any of these locations:
Residents of Macau may experience technical problems with payment cards issued by Macau-based banks. If this problem persists, please try another payment card.
If you encounter problems completing a purchase on hongkongdisneyland.com using a MasterCard, please contact MasterCard at +800 966-677 (Hong Kong and Asia Pacific only).
- Hong Kong Disneyland Park, Main Entrance Ticket Booths and Guest Relations. Ticketing locations are open daily beginning 30 minutes before park opening until the park closes.
- Hong Kong Disneyland Hotel, Disney's Hollywood Hotel or Disney Explorers Lodge. As a hotel Guest, reserved park tickets are available for purchase at the Front Desk any time during your visit.
- Select travel agents.
Residents of Macau may experience technical problems with payment cards issued by Macau-based banks. If this problem persists, please try another payment card.
If you encounter problems completing a purchase on hongkongdisneyland.com using a MasterCard, please contact MasterCard at +800 966-677 (Hong Kong and Asia Pacific only).