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Online Ticket Sales – Frequently Asked Questions

Q.
Do I need to register for a credit card security service before I make a purchase on hongkongdisneyland.com?
A.
If your bank requires the use of a security service, such as Verified by Visa, MasterCard SecureCode or American Express SafeKey® please set up that account before making any credit card purchases on our website.

Verified by Visa, MasterCard SecureCode or American Express SafeKey® services provide you with a personal password to use with your payment card. The password works like a PIN at an ATM, giving you added assurance that only you are able to use your card for online transactions.

Once you have your Verified by Visa, MasterCard SecureCode or American Express SafeKey® password, go to the tickets page:
  1. Select the type and quantity of tickets you wish to purchase.
  2. Wait for the authentication screen after selecting 'purchase now'.
  3. View the personal assurance message that ensures you are properly connected to your bank’s website.
  4. Enter your security service password to complete the transaction.
Please note that the additional verification step may take additional time, so do not close the browser window or select the back button during processing.

If you have any questions about using the Verified by Visa, MasterCard SecureCode or American Express SafeKey®, please visit your card issuer's website for details.

Purchase tickets or learn more about purchasing tickets by credit card online.