• Hong Kong Disneyland Park officially reopened on Jun 18 with reduced capacity, enhanced health and safety procedures and a new reservation system for all guests. All guests entering the park will be required to undergo temperature screening and wear face masks. Learn more.
  • All guests are required to make a reservation online with valid tickets or membership cards prior to their visit.
    >>Park Visit Reservation Now<<.
  • The park has implemented social distancing in queues, restaurants, attraction vehicles and other facilities. Character experiences requiring close interaction and close-up photos will be temporarily suspended. Learn more.
  • Extensions will be provided for unused park tickets, Magic Access memberships and other date-specific products. Learn more.
  • Free cancellations for park tickets and hotel room bookings within the specified period are available. Learn more.
Hong Kong Disneyland Park Visit Reservation and Important Information - July 06, 2020
  • Hong Kong Disneyland Park officially reopened on Jun 18 with reduced capacity, enhanced health and safety procedures and a new reservation system for all guests. All guests entering the park will be required to undergo temperature screening and wear face masks. Learn more.
  • All guests are required to make a reservation online with valid tickets or membership cards prior to their visit.
    >>Park Visit Reservation Now<<.
  • The park has implemented social distancing in queues, restaurants, attraction vehicles and other facilities. Character experiences requiring close interaction and close-up photos will be temporarily suspended. Learn more.
  • Extensions will be provided for unused park tickets, Magic Access memberships and other date-specific products. Learn more.
  • Free cancellations for park tickets and hotel room bookings within the specified period are available. Learn more.

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Hong Kong Disneyland Park – Frequently Asked Questions

Q.
Is there any special arrangements on enhancing cancellation flexibility regarding the current situation?  ​
A.

Guided by our purpose of care, we understand the need for flexibility in planning travel during this time. We are adjusting our policies with enhanced cancellation flexibility so our guests can feel confident to book a stay with us. 

  • Day Tickets and In-Park Products

Refund request may be made on or before September 30, 2020 for unused Park Ticket, unissued Magic Access, and other unused Park-related products and services designated by Hongkong International Theme Parks Limited, such as tour products, Bibbidi Bobbidi Boutique experiences and meal vouchers in the Park (collectively “Designated In-Park Products”) which has not expired by January 26, 2020. 

For Guests who have purchased Park Tickets, Magic Access and Designated In-Park Products through one of the Resort’s direct-to-consumer channels, including our official website, Main Entrance ticket booths and Disney Reservation Center, please send email to cancellation@hongkongdisneyland.com with Guest name and confirmation number to make the refund request. 

For Guests who have purchased Park Ticket, Magic Access and Designated In-Park Products through our official WeChat Mini Program, Fliggy Flagship Store and the Resort’s official travel partners, please reach out to your original purchase channel to make the refund request. Hong Kong Disneyland will provide the best possible assistance as appropriate. 

  • Hotel Bookings: ​ 

Guests who have reserved Hotel rooms with arrival date on or before September 30, 2020, except as otherwise provided in the terms and conditions applicable to the product in question, can be canceled or amended the reservation at least 72 hours prior to hotel room.​

For Guests who have booked resort hotels through one of the Resort’s direct channels, including our official website and Disney Reservation Center, please contact Disney Reservation Center at reservations@hongkongdisneyland.com with Guest name and confirmation number for refund or cancellation requests. ​

For Guests who have booked a resort hotel stay through our official WeChat Mini Program, Fliggy Flagship Store and the Resort’s official travel partners, please reach out to your original booking channel for refund or cancellation requests. Hong Kong Disneyland will provide the best possible assistance as appropriate.