• Hong Kong Disneyland Park is officially reopened with health & safety measures. All guests entering the park are required to undergo temperature screening, wear face masks & scan the “LeaveHomeSafe” QR code or register contact details as required by the regulations. Details
  • During the initial reopening stage, the park will close on Tuesday & Thursday (except public holidays & designated days) until further notice.
  • Reservation with name & contact number is required for Park visits. Magic Access Platinum members may reserve beginning 9 days prior to arrival, while Gold & Silver members may reserve beginning 8 days prior to arrival. Other guests may reserve beginning 7 days prior to arrival.
    >> Reserve Now or Check Your Reservation <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted. Details
  • Special arrangement for unused park tickets, date-specific products, hotel bookings & Magic Access memberships. Details
Hong Kong Disneyland Park Reopening and Important Information - April 23, 2021
  • Hong Kong Disneyland Park is officially reopened with health & safety measures. All guests entering the park are required to undergo temperature screening, wear face masks & scan the “LeaveHomeSafe” QR code or register contact details as required by the regulations. Details
  • During the initial reopening stage, the park will close on Tuesday & Thursday (except public holidays & designated days) until further notice.
  • Reservation with name & contact number is required for Park visits. Magic Access Platinum members may reserve beginning 9 days prior to arrival, while Gold & Silver members may reserve beginning 8 days prior to arrival. Other guests may reserve beginning 7 days prior to arrival.
    >> Reserve Now or Check Your Reservation <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted. Details
  • Special arrangement for unused park tickets, date-specific products, hotel bookings & Magic Access memberships. Details

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Theme Park Tickets – Frequently Asked Questions

Q.
Is there any special arrangement on Park Tickets, in-park products, dining plans, hotel booking and Magic Access memberships which are affected during the Park’s temporary closure periods?
A.
The Standard Park Ticket is valid for six months from the purchase date. If needed, Hong Kong Disneyland Resort would provide special arrangements as follows

Unused Day Tickets, Designated In-Park Products and Designated Dining Plans

The following options are available to Guests who had purchased Hong Kong Disneyland Park (“Park”) admission tickets, other designated products usable at the Park (including tour products, Bibbidi Bobbidi Boutique experiences and meal vouchers) (collectively, “Designated In-Park Products”) and designated dining plans (including Savor the Magic Dining Plans and Disney Character Buffet Dining Plans) (“Designated Dining Plans”) which were valid during the Park’s temporary closure periods:

  • Except for the Park Tickets purchased under the Hong Kong Resident: “Double Celebration” Offer (see the special arrangement below), any unused Park Tickets and/or Designated In-Park Products with expiry date falling between December 2, 2020 and April 29, 2021 (both dates inclusive) will have the validity period automatically extended to April 30, 2021. Guests shall use the same confirmation issued for the Park Tickets and Designated In-Park Products for Park admission or usage on or before April 30, 2021. The validity period for Park Tickets and/or Designated In-Park Products purchased on or after February 17, 2021 will not be extended.

  • Park Tickets purchased under Hong Kong Resident: “Double Celebration” Offer which are unused or used once only will have the validity period automatically extended to May 31, 2021. Guests shall use the same confirmation issued for the Offer Tickets for Park admission on or before May 31, 2021.

  • Unused Park Tickets and/or Designated In-Park Products with expiry date falling between January 26, 2020 and November 14, 2020 (both dates inclusive) are expired on November 15, 2020 and are not entitled to further extension. 

  • The validity period for unused Designated Dining Plans with expiry date falling between January 26, 2020 and September 29, 2021 (both dates inclusive) will be automatically extended to September 30, 2021. Guests shall make restaurant reservation in advance using the same confirmation issued for the Designated Dining Plans on or before September 30, 2021. The validity period of Designated Dining Plans purchased on or after September 22, 2020 will not be extended.

  • Our exchange and refund policy for park tickets is available here.

Hotel Booking 

  • Our amendment and cancellation policy for hotel bookings is available here

Magic Access Annual Membership

(Not applicable to membership that expired before December 2, 2020, or new membership issued on or after February 17, 2021)

The membership term of existing Magic Access memberships will be extended by the number of Park closure days (between December 2, 2020 and February 18, 2021), minus the number of blockout dates on weekdays applicable to the respective membership tiers, plus an additional 30 days^. This arrangement may be subject to further review and adjusted where appropriate. Magic Access memberships that expired before December 2, 2020 or new membership issued on or after February 17, 2021 will not be extended. 

Please log on to the Magic Access Member Site to check your new membership expiry date on or after 2:00 PM, February 20, 2021.

^Affected Magic Access memberships will be extended by 109 days for Platinum Card Members, 97 days for Gold Card Members, and 92 days for Silver Card Members.

Unredeemed Magic Access Confirmation / Magic Access Certificate for New Membership
Guests with Magic Access confirmation or Magic Access certificate with expiry date falling from December 1, 2020 and February 18, 2021 and which are not yet redeemed may present the original confirmation or certificate to redeem the new Magic Access membership card in person at designated location(s) within three (3) months from the reopening date of Hong Kong Disneyland Park (February 19, 2021). Each membership is valid for one year from the issue date.


Magic Access Birthday Privileges

(Applicable to the birthday privileges in 2020 for Magic Access Members whose birthday falls between October and December)
If a Member's birthday falls within the period from October 1 to December 31, 2020, the validity date of his/her unused Member’s birthday privileges will be extended to March 31, 2021.

(Applicable to the birthday privileges in 2021 for ALL Magic Access Members)
Members may enjoy birthday privileges on any day during the relevant membership year and will automatically expire after such membership year. Each Member may only enjoy birthday privileges once per membership year.
 
(Applicable to all Members)
Due to operational adjustments in our hotel restaurants, please call in advance to make a reservation prior to redeeming the Member's birthday privileges.
• Hong Kong Disneyland Hotel +852 3510-6000
• Disney Explorers Lodge +852 3510-2000
• Disney's Hollywood Hotel +852 3510-5000