• Hong Kong Disneyland Park is officially reopened with reduced capacity, health and safety measures and a visit reservation system for all guests. All guests entering the park are required to undergo temperature screening and wear face masks.Details
  • During the initial reopening stage, the park will be closed on Tuesdays and Thursdays (except public holidays and designated days) until further notice.
  • General guests may make a reservation beginning 7 days prior to arrival. Magic Access Platinum members may reserve beginning 9 days prior to arrival, while Gold and Silver members may reserve beginning 8 days prior to arrival.
    >>Reserve now <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted to avoid close interaction. Details
  • Special arrangement will be provided for unused park tickets, date-specific products, hotel bookings and Magic Access memberships. Details
  • For the latest health advice and government updates, please visit the Centre for Health Protection Coronavirus webpage.
Hong Kong Disneyland Park Reopening and Important Information - November 25, 2020
  • Hong Kong Disneyland Park is officially reopened with reduced capacity, health and safety measures and a visit reservation system for all guests. All guests entering the park are required to undergo temperature screening and wear face masks.Details
  • During the initial reopening stage, the park will be closed on Tuesdays and Thursdays (except public holidays and designated days) until further notice.
  • General guests may make a reservation beginning 7 days prior to arrival. Magic Access Platinum members may reserve beginning 9 days prior to arrival, while Gold and Silver members may reserve beginning 8 days prior to arrival.
    >>Reserve now <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted to avoid close interaction. Details
  • Special arrangement will be provided for unused park tickets, date-specific products, hotel bookings and Magic Access memberships. Details
  • For the latest health advice and government updates, please visit the Centre for Health Protection Coronavirus webpage.

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Theme Park Tickets – Frequently Asked Questions

Q.
Is there any special arrangement on Park Tickets, in-park products, dining plans, hotel booking and Magic Access memberships which are affected during the Park’s temporary closure periods?
A.
Special arrangements will be available as follows:

Unused Day Tickets, Designated In-Park Products, Designated Dining Plans and Unissued Magic Access Membership Cards

The following options are available to Guests who had purchased Hong Kong Disneyland Park (“Park”) admission tickets, other designated products usable at the Park (including tour products, Bibbidi Bobbidi Boutique experiences and meal vouchers) (collectively, “Designated In-Park Products”), designated dining plans (including Savor the Magic Dining Plans and Disney Character Buffet Dining Plans) (“Designated Dining Plans”) and Magic Access which were valid during the Park’s temporary closure periods:

  • Unused Park Tickets and/or Designated In-Park Products with expiry date falling between January 26, 2020 and November 14, 2020 (both dates inclusive) will have the validity period automatically extended to November 15, 2020. Guests shall use the same confirmation issued for the Park Tickets and Designated In-Park Products for Park admission or usage on or before November 15, 2020. Park Tickets and/or Designated In-Park Products purchased on or after September 22, 2020 will not be entitled to the automatic validity extension to November 15, 2020.

  • Unused Designated Dining Plans with expiry date falling between January 26, 2020 and January 30, 2021 (both dates inclusive) will have the validity period automatically extended to January 31, 2021. Guests shall make dining reservation in advance using the same confirmation issued for the Designated Dining Plans on or before January 31, 2021. Unredeemed Designated Dining Plans will have their redemption period automatically extended to January 31, 2021. The redeemed Designated Dining Plans will be valid for one year from the date of redemption. Designated Dining Plans purchased on or after September 22, 2020 will not be entitled to the automatic validity extension to January 31, 2021.

  • Cancellations and refunds
    Except as otherwise provided in the terms and conditions applicable to the product in question, Guests may request refund for Park Tickets, Designated In-Park Products, Designated Dining Plans and Magic Access meeting all the following conditions on or before December 31, 2020:

    (i) the Ticket, Designated In-Park Product, the Designated Dining Plan, or Magic Access was purchased in the Guests’ name through one of the Resort’s direct-to-consumer channels (including on the website at www.hongkongdisneyland.com, at ticket booths at the Main Entrance of the Park and by phone at 1-830-830);
    (ii) the Ticket is not used, the Designated In-Park Product, the Designated Dining Plan is not redeemed or used and no membership card is issued for the Magic Access;
    (iii) the Ticket, Designated In-Park Product, the Designated Dining Plan and the redemption date of Magic Access certificate or confirmation email have not expired by January 26, 2020; and
    (iv) the Ticket, Designated In-Park Product, the Designated Dining Plan and Magic Access certificate or confirmation email remain valid for admission, redemption or usage at the time of the refund request.
    Refund requests shall be sent to cancellation@hongkongdisneyland.com with the Guest’s name and confirmation number.

  • Guests who have purchased Park Tickets, Designated In-Park Products, the Designated Dining Plans or Magic Access through the Hong Kong Disneyland WeChat Mini Program, Hong Kong Disneyland Fliggy Flagship Store and other travel providers of Hong Kong Disneyland may contact the seller for refund arrangements.
Hotel Booking
  • Guests who have reserved Hotel rooms with arrival date on or before December 31, 2020, except as otherwise provided in the terms and conditions applicable to the product in question, can be canceled or amended the reservation at least 72 hours prior to hotel room.
  • Guests who have booked through one of the Resort’s direct channels, including on the website at www.hongkongdisneyland.com and Disney Reservation Center, please contact Disney Reservation Center via email to reservations@hongkongdisneyland.com with Guests' name and confirmation number for arrangements.
  • Guests who have booked a resort hotel stay through the Hong Kong Disneyland WeChat Mini Program, Hong Kong Disneyland Fliggy Flagship Store and other travel providers of Hong Kong Disneyland may contact the seller for cancellation or refund arrangements.
Magic Access Annual Membership
(Not applicable to memberships which expired before July 15, 2020, or new membership cards issued on or after September 22, 2020)

The validity of Magic Access memberships will be extended by 110 days, considering the Park closure days and the initial 5-day per week operation. The membership extension arrangement may be subject to further review and adjusted where appropriate. Magic Access memberships that expired before July 15, 2020 or new membership cards issued on or after September 22, 2020 will not be extended.

Affected Members can continue to enjoy member privileges with their existing membership cards and renew their memberships at a later date.

Please log in the Magic Access Member Site to check your latest membership expiry date on or after 2:00PM, September 25, 2020.

Magic Access Members’ Birthday Privileges
(Applicable to Members whose birthday falls between January and September)
  • If a Member's birthday occurred during the Park's temporary closure period from January to September 2020, the Member may enjoy birthday privileges on or before December 20, 2020.

(Applicable to all Members)
Due to operational adjustments in our hotel restaurants, please call in advance to make a reservation prior to redeeming the Member's birthday privileges.
  • Hong Kong Disneyland Hotel +852 3510-6000
  • Disney Explorers Lodge +852 3510-2000
  • Disney's Hollywood Hotel +852 3510-5000
Unredeemed Magic Access Confirmation / Magic Access Certificate
  • Guests who are holding unredeemed Magic Access confirmation for new membership only or Magic Access certificate with an expiry date falling between January 26, 2020 and September 30, 2020 (both dates inclusive) may present the original confirmation or certificate to redeem the new Magic Access membership card in person at designated location(s) within three (3) months from the reopening date (September 25, 2020) of Hong Kong Disneyland Park. Each Membership Card is valid for one year from the issue date.