• As required by the government and health authorities in line with prevention efforts taking place across Hong Kong, Hong Kong Disneyland Park is temporarily closed until further notice.
  • The resort hotels remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities have been put in place, such as social distancing measures and increased cleaning and sanitization.
  • We are in contact with health authorities and the government about the situation.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.
Hong Kong Disneyland Temporary Closure and Important Information - September 18, 2020
  • As required by the government and health authorities in line with prevention efforts taking place across Hong Kong, Hong Kong Disneyland Park is temporarily closed until further notice.
  • The resort hotels remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities have been put in place, such as social distancing measures and increased cleaning and sanitization.
  • We are in contact with health authorities and the government about the situation.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.

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Theme Park Tickets – Frequently Asked Questions

Q.
Is there any special arrangements on Park Tickets, in-park products, dining plans, hotel booking and Magic Access memberships which are affected during the Park’s temporary closure periods?
A.
Special arrangements will be available as follows:

Unused Day Tickets, Designated In-Park Products, Designated Dining Plans and Unissued Magic Access Membership Cards

The following options are available to Guests who had purchased Hong Kong Disneyland Park (“Park”) admission tickets, other designated products usable at the Park (including tour products, Bibbidi Bobbidi Boutique experiences and meal vouchers) (collectively, “Designated In-Park Products”), designated dining plans (including Savor the Magic Dining Plans and Disney Character Buffet Dining Plans) (“Designated Dining Plans”) and Magic Access which were valid during the Park’s temporary closure periods:

  • Unused Park Tickets and/or Designated In-Park Products with expiry date falling between January 26, 2020 and October 30, 2020 (both dates inclusive) will have the validity period automatically extended to October 31, 2020. Guests shall use the same confirmation issued for the Park Tickets and Designated In-Park Products for Park admission or usage on or before October 31, 2020.

  • Unused Designated Dining Plans with expiry date falling between January 26, 2020 and November 29, 2020 (both dates inclusive) will have the validity period automatically extended to November 30, 2020. Guests shall make dining reservation in advance using the same confirmation issued for the Designated Dining Plans on or before November 30, 2020. Unredeemed Designated Dining Plans will have its redemption period automatically extended to November 30, 2020. The redeemed Designated Dining Plans will be valid for one year from the date of redemption.

  • Cancellations and refunds
    Except as otherwise provided in the terms and conditions applicable to the product in question, Guests may request refund for Park Tickets, Designated In-Park Products, Designated Dining Plans and Magic Access meeting all the following conditions on or before December 31, 2020:

    (i) the Ticket, Designated In-Park Product, the Designated Dining Plan, or Magic Access was purchased in the Guests’ name through one of the Resort’s direct-to-consumer channels (including on the website at www.hongkongdisneyland.com, at ticket booths at the Main Entrance of the Park and by phone at 1-830-830);
    (ii) the Ticket is not used, the Designated In-Park Product, the Designated Dining Plan is not redeemed or used and no membership card is issued for the Magic Access;
    (iii) the Ticket, Designated In-Park Product, the Designated Dining Plan and the redemption date of Magic Access certificate or confirmation email have not expired by January 26, 2020; and
    (iv) the Ticket, Designated In-Park Product, the Designated Dining Plan and Magic Access certificate or confirmation email remain valid for admission, redemption or usage at the time of the refund request.
    Refund requests shall be sent to cancellation@hongkongdisneyland.com with the Guest’s name and confirmation number.

  • Guests who have purchased Park Tickets, Designated In-Park Products, the Designated Dining Plans or Magic Access through the Hong Kong Disneyland WeChat Mini Program, Hong Kong Disneyland Fliggy Flagship Store and other travel providers of Hong Kong Disneyland may contact the seller for refund arrangements.
Hotel Booking
  • Guests who have reserved Hotel rooms with arrival date on or before December 31, 2020, except as otherwise provided in the terms and conditions applicable to the product in question, can be canceled or amended the reservation at least 72 hours prior to hotel room.
  • Guests who have booked through one of the Resort’s direct channels, including on the website at www.hongkongdisneyland.com and Disney Reservation Center, please contact Disney Reservation Center via email to reservations@hongkongdisneyland.com with Guest name and confirmation number for arrangements.
  • Guests who have booked a resort hotel stay through the Hong Kong Disneyland WeChat Mini Program, Hong Kong Disneyland Fliggy Flagship Store and other travel providers of Hong Kong Disneyland may contact the seller for cancellation or refund arrangements.
Magic Access Annual Membership
  • Magic Access membership validity dates will be extended based on the number of days the Park is temporarily closed and according to the membership tiers. Details will be communicated to members later.
Magic Access Members’ Birthday Privileges
(Applicable to Members whose birthday falls between January and August)
  • If a Member's birthday occurred during the Park's temporary closure period from January to August 2020, the Member may enjoy birthday privileges on or before November 30, 2020.

(Applicable to all Members)
Due to operational adjustments in our hotel restaurants, please call in advance to make a reservation prior to redeeming the Member's birthday privileges.
  • Hong Kong Disneyland Hotel +852 3510-6000
  • Disney Explorers Lodge +852 3510-2000
  • Disney's Hollywood Hotel +852 3510-5000
Unredeemed Magic Access Confirmation / Magic Access Certificate
  • Guests who are holding unredeemed Magic Access confirmation (for new membership only) or Magic Access Certificate with expiry date falls between January 26, 2020 and September 30, 2020 (both dates inclusive), may present the original confirmation or Certificate for redemption at designated location(s) in person within 3 months from the reopening date of Hong Kong Disneyland Park. Each Membership Card is valid for one year from the issue date.