Health & Safety Information

Precautionary Measures in Response to COVID-19

The resort will continue its measured approach with health and safety measures such as capacity control, health screenings, temperature checks, requiring face masks, social distancing, and increased cleaning and sanitization.

The park’s operation and related arrangements will be reviewed on an ongoing basis and adjusted as necessary according to the latest government regulations.

“Vaccine Pass” requirements

All guests who enter or remain on the specified premises* are required to fulfil the “Vaccine Pass” requirements, unless exempted under the law. Guests should carry at all times their COVID-19 vaccination record or Medical Exemption Certificate and present it to a cast member for inspection as required.

For guests exempted from the “Vaccine Pass” requirements, please indicate their exemption and produce the relevant proof as required to our cast members. If guests are unable to present their COVID-19 vaccination record, Medical Exemption Certificates or other exemption proof, our cast members may refuse their entry to the specified premises.

The Vaccine Pass arrangements will be implemented in three stages. Please refer to coronavirus.gov.hk for more information.

*Specified premises include:

• Hong Kong Disneyland Park
• Restaurants at the Park and Resort Hotels (dine-in guests only)
• Hotel ballrooms
• Bibbidi Bobbidi Boutiques at the Park and Resort Hotel
• Gym room and pools at Resort Hotels
• Tennis Court and Multifunctional Court at Resort Hotel
• Boat and Bike Rental of Inspiration Lake Recreation Centre

    
“LeaveHomeSafe” mandatory at all catering premises and scheduled premises and park visit reservation process

All guests (except specified persons*) are required by law to scan the “LeaveHomeSafe” venue QR code using the “LeaveHomeSafe” mobile application upon entering the following scheduled premises and catering premises for dine-in:

• Hong Kong Disneyland Park
• Restaurants (Park and Hotel)
• Hong Kong Disneyland Resort Hotels
• Hotel ballrooms
• Bibbidi Bobbidi Boutiques (Park and Hotel)
• Hotel recreation facilities (gym, tennis court, multifunctional court and swimming pool)
• Inspiration Lake Recreation Centre (pedal boat and surrey bike)

*The following specified persons not required to use the “LeaveHomeSafe” may fill in a specified eForm as an alternative:

1. persons aged 15 or below and not accompanied by an adult or aged 65 or above;
2. persons with disability; or
3. other persons recognized by the Government or organization(s) authorized by the Government.

For person aged 15 or below, he or she is not required to complete the eForm for registration if he or she is accompanied by an adult who has complied with the “LeaveHomeSafe” requirement (i.e. he or she has used the “LeaveHomeSafe” mobile application or completed the eForm for registration as an alternative in accordance with the requirement).

Additionally, to implement capacity control, guests are required to make park visit reservations with valid tickets prior to arrival. Please refer to the Park Calendar for the latest park opening schedule.


Social Distancing and Capacity Measures

The resort will continue to implement capacity control measures. Social distancing measures have been implemented in queues, restaurants (including seating arrangements), attraction vehicles and other facilities throughout the park, reflecting the latest government regulations. Markers and signage has been added to queues and show viewing areas, reminding guests to keep an appropriate social distance from others. Guests are encouraged to use contactless payment when possible.

All rides and theaters will operate with controlled capacity and social distancing measures. Special seating arrangements will also be introduced inside restaurants, with food served with covers or packaging and pre-packed cutlery.

Some interactive experiences including parades, close interactions and close-up photos with characters may be suspended or adjusted as precautionary measures.

Guests can check the availability of attractions and entertainment offerings through the resort’s official website and mobile app.

Enhanced Health and Safety Measures

1. Temperature screening is conducted at all entry points for all guests and cast members before entering the premises. Anyone with a temperature at 37.5°C or above may not enter.
2. Guests are required to wear a face mask during their visit, except when enjoying food or drinks at a table of catering premises.
3. There is increased cleaning and sanitization throughout the resort. High-touch locations, such as ride vehicles, handlebars, queue railings and turnstiles will be cleaned more frequently.
4. Hand sanitizer dispensers are available at attraction entrances and exits, merchandise shops and restaurants. For locations please refer to here or the resort’s official mobile app.
5. Air conditioning systems are regularly checked and cleaned to ensure good, constant circulation of fresh air at indoor locations.
6. Cast members are required to wear a face mask while performing their work, except when performing with the required social distance or partition as effective buffer with guests. For roles that require further precautionary measures such as handling food and beverages, medical treatment or waste, a higher protective gear requirement is implemented.
7. Cast members receive training on procedures with an emphasis on contactless guest interaction, cleaning and social distancing.

We all have an important role to play in promoting health and safety. As we do our part, we also ask our guests to do theirs, by wearing face masks and respecting social distancing and our other guidelines. We will continue to monitor the situation in the local community. The practices we have put in place may evolve as we consider the latest guidance from the government and local health authorities. Find the latest health advice and government updates by visiting the Centre for Health Protection (CHP) Coronavirus webpage.

Tips to maintain good personal hygiene and promote good health

• Perform hand hygiene frequently. Wash hands with liquid soap and water, and rub for at least 20 seconds.
• Cover your mouth and nose with tissue paper when sneezing or coughing. If tissues are not available, cough into clothes or upper sleeves.
• When having respiratory symptoms such as fever and cough, wear a surgical mask, avoid going to crowded places or close interpersonal contact with others and seek medical advice promptly.
• Dispose of used face masks and tissues into a lidded rubbish bin, and then clean hands thoroughly.
• Rubbish should be properly wrapped up and discarded into lidded rubbish bins.
• Please refer to the CHP website for the proper way of wearing face masks. You can also learn the latest health advice and Government updates by visiting the CHP Coronavirus webpage.