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Disney Explorers Lodge

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Hotel Amenities

Resort Amenities

AED/Automated External Defibrillator

AEDs—medical devices used to send an electric current to a person’s heart in the event of a cardiac arrest. Upon check-in, please see the hotel guide map for specific locations, or visit the Front Desk to learn more.
 
Learn more about AEDs/Automated External Defibrillators at the Hong Kong Disneyland Resort.

ATM

A 24-hour cash machine—presented by Standard Chartered Bank—is located in the main lobby to the right of the Front Desk.

Learn more about banking at the Hong Kong Disneyland Resort.

Babysitting Services

Babysitting services are available for an extra fee at our hotels. For information or to make a reservation, simply select Guest Services on your Guest room telephone or inquire at the Front Desk.

Bell Desk

Visit the Bell Desk located in the hotel lobby next to the Front Desk to send and receive mail and packages, arrange limousine services and to pick up merchandise purchased in the park that has been delivered to the hotel via Package Express.

Currency Exchange

Exchange foreign currencies at the Front Desk in the main lobby 24 hours a day.

Dry Cleaning and Laundry

Dry cleaning and valet laundry services are available. Laundry bags and price lists are located in your wardrobe. Items picked up from rooms after 10:00 AM will be delivered back to the room by 7:00 PM on the following day. Services are charged to your room and are payable at checkout. Simply select Guest Services on your Guest room telephone for pick up.
 
Same-Day Service
Items received by 10:00 AM will be returned by 4:00 PM on the same day.

Electric Car Charging Station

For Guests with electric automobiles, a complimentary self-service charging station is located in the car park.

Guest Services

Receive Hong Kong Disneyland Resort help and information by touching the Guest Services button on your Guest room phone. Disney Cast Members are available to answer your questions and make your vacation as worry-free as possible 24 hours a day, providing you with assistance on the following:
  • Park information and maps
  • Group and meeting information
  • Reservations for dining, activities and child care
  • Transportation information and booking
  • Information on tours, shopping and dining
  • Directions to on- and off-property locations
  • Printing boarding passes
  • Lost and Found
  • Lost children
  • Special amenities (such as flowers, etc.)
  • Medical supplies (such as wheelchairs, etc.)
  • Itinerary planning

In-Resort Transportation

Complimentary shuttle service is available between the Hong Kong Disneyland Hotel, Disney’s Hollywood Hotel, Disney Explorers Lodge and the Hong Kong Disneyland Park. Departing every 10 to 20 minutes depending on the time of day, the shuttle can be picked up in front of the hotel to the right of the main lobby. Between the hours of 12:00 AM and 7:00 AM, shuttle service can be arranged by contacting the Bell Desk in the main lobby.  
 
Learn more about getting around the Hong Kong Disneyland Resort.

Limousine Service

Transportation throughout the Resort and beyond via limousine is available at the Disney Explorers Lodge. Simply visit the Bell Desk for pricing information or to make a reservation.

Lost and Found

Items found at a hotel of the Hong Kong Disneyland Resort can be recovered by calling Lost and Found. Simply touch the Guest Services button on your Guest room phone for assistance.

Luggage Transfer Service

If you arrive at Hong Kong Disneyland between 8:30AM and 2:00PM, Luggage Transfer Service is available to transport your luggage to your staying Hong Kong Disneyland Resort Hotel, at a cost of HK$140 per item. Please approach the Luggage Valet on Park Promenade for this service.

Mail Service & Package Shipping

Buy stamps, mail postcards and letters, and send and receive packages at the Bell Desk in the main lobby.

Package Express

You don’t have to carry your souvenirs with you while enjoying your vacation; merchandise purchased in the park can be delivered right to this hotel at no extra charge. Simply tell the Cast Member during time of purchase and arrangements will be made to have your items delivered to the Bell Desk by the end of the day.

Parking

Parking at the hotel car park is HK$50 per vehicle per hour. Guests staying at this hotel may enjoy parking at the hotel car park for HK$190 per vehicle per night. Additionally, Guests who spend HK$500 or more on dining or merchandise a day at our Hotels can validate their parking tickets at any restaurant or retail location within the hotel to enjoy complimentary parking for one vehicle for up to 3 consecutive hours on the same day.

Please note that parking spaces are subject to availability and parking fee is subject to change without notice. We may from time to time restrict use of the car park or any part of it without prior notice, refund or compensation due to capacity, inclement weather or special events, to ensure safety, security or order, or if we consider that the circumstances so require.

Services for Guests with Special Needs at the Hotels of the Hong Kong Disneyland Resort

Hong Kong Disneyland Resort Hotels offer accessibility services for Guests with disabilities Features include accessible travel paths in the parking lot, lobby, restaurants, convention spaces and shopping locations, in addition to wheelchair-accessible accommodations and room communication kits. 
 
Learn more about services for Guests with disabilities at the hotels of the Hong Kong Disneyland Resort.

Shopping

Located on the Lobby level, The Trading Post offers special edition pins, toys, apparel, collectibles and sundries for sale.

Wi-Fi

Complimentary wireless Internet access is available in Guest rooms and in many public areas, including the main lobby and restaurants. To connect to the Internet, select the following network on your wireless-enabled device: 
  • Guest-Free-WiFi
For connection assistance, please touch the Guest Services button on your Guest room telephone.

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Hotel Address

Hong Kong Disneyland Resort
Lantau Island, Hong Kong

+852 3510-2000

Valet and Self-Parking Available
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Tripadvisor Traveler Rating
Resort Rating 4.5 Out Of 5 841 Reviews
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