A 24-hour cash machine—presented by Standard Chartered Bank—is located in the main lobby to the right of the Front Desk.
Learn more about banking at the Hong Kong Disneyland Resort.
Babysitting services are available for an extra fee at our hotels. For information or to make a reservation, simply select Guest Services on your Guest room telephone or inquire at the Front Desk.
Visit the Bell Desk located in the hotel lobby next to the Front Desk to send and receive mail and packages, arrange limousine service and to pick up merchandise purchased in the park that has been delivered to the hotel via Package Express.
Exchange foreign currencies at the Front Desk in the main lobby 24 hours a day.
For Guests with electric automobiles, a complimentary self-service charging station is located in the car park.
Transportation throughout the Resort and beyond via limousine is available at the Disney Explorers Lodge. Simply visit the Bell Desk for pricing information or to make a reservation.
Items found at a hotel of the Hong Kong Disneyland Resort can be recovered by calling Lost and Found. Simply touch the Guest Services button on your Guest room phone for assistance.
If you arrive at Hong Kong Disneyland between 8:30AM and 2:00PM, Luggage Transfer Service is available to transport your luggage to your staying Hong Kong Disneyland Resort Hotel, at a cost of HK$130 per item. Please approach the Luggage Valet on Park Promenade for this service.
Buy stamps, mail postcards and letters, and send and receive packages at the Bell Desk in the main lobby.
You don’t have to carry your souvenirs with you while enjoying your vacation; merchandise purchased in the park can be delivered right to this hotel at no extra charge. Simply tell the Cast Member during time of purchase and arrangements will be made to have your items delivered to the Bell Desk by the end of the day.
Parking at the hotel car park is HK$50 per vehicle per hour. Guests staying at this hotel may enjoy parking at the hotel car park for HK$190 per vehicle per night. Additionally, Guests who spend HK$500 or more on dining or merchandise a day at our Hotels can validate their parking tickets at any restaurant or retail location within the hotel to enjoy complimentary parking for one vehicle for up to 3 consecutive hours on the same day.
Please note that parking spaces are subject to availability and parking fee is subject to change without notice. We may from time to time restrict use of the car park or any part of it without prior notice, refund or compensation due to capacity, inclement weather or special events, to ensure safety, security or order, or if we consider that the circumstances so require.
Located on the Lobby level, The Trading Post offers special edition pins, toys, apparel, collectibles and sundries for sale.
Designated smoking areas can be found in outside restaurants and public areas throughout the Disney Explorers Lodge. For the comfort of all Guests, smoking is only permitted in these clearly marked, specially selected places. When checking in, please ask the Front Desk for more specific location information.