Special Arrangement for Members

Hong Kong Disneyland Park officially reopened on June 18, 2020, and we look forward to welcoming you home as we embark on new magical journeys together.

New and enhanced health and safety measures have been introduced throughout the Resort, so that you can continue to have a magical experience in a safe and uplifting environment. For instance, all Guests will undergo a temperature screening when entering the Resort, and all are required to wear face masks during their visit.

To maintain appropriate social distance among Guests, Hong Kong Disneyland has introduced capacity control in our Park. All Guests are required to reserve their visit date online through the Hong Kong Disneyland’s official website within seven (7) days prior to their visit to the Park. Magic Access Members can make reservations within eight (8) days.

Learn more about special arrangements for Members by selecting from the menu.



Membership extension

(Not applicable to membership that expired before January 26, 2020, or new membership cards issued on or after June 15, 2020)

The validity of Magic Access memberships will be extended by the number of days of the Park closure (between January 26, 2020 and June 17, 2020), minus the number of blockout dates on weekdays applicable to the respective membership tiers, plus an additional 30 days^. This arrangement may be subject to further review and adjustment as appropriate. Magic Access memberships that expired before January 26, 2020 or new membership cards issued on or after June 15, 2020 will not be extended.

Affected Members can continue to enjoy member privileges with their existing membership cards and renew their memberships at a later date.

^Affected Magic Access memberships will be extended by 174 days for Platinum Members, 167 days for Gold Members and 164 days for Silver Members. The extension will be counted from the original expiry date printed on the back of the membership card.

 

Unredeemed Magic Access Confirmation/ Magic Access Certificate

Guests who are holding unredeemed Magic Access confirmation for new memberships or Magic Access Certificate with an expiry date falling between January 26, 2020 and June 30, 2020 (both dates inclusive) may present the original confirmation or certificate to redeem the new Magic Access membership card in person at designated location(s) within three (3) months from the reopening date of Hong Kong Disneyland Park. Each membership card is valid for one year from the issue date.
 

Birthday privileges

(Applicable to Members whose birthday falls between January and June)
If a Member's birthday occurred during the Park's temporary closure period from January to June 2020, the Member may enjoy birthday privileges within three (3) months after the Park reopens, from June 18, 2020 to September 30, 2020.

(Applicable to all Members)
Due to operational adjustments in our hotel restaurants, please call in advance to make a reservation prior to redeeming the Member's birthday privileges.
  • Hong Kong Disneyland Hotel +852 3510-6000
  • Disney Explorers Lodge +852 3510-2000
  • Disney's Hollywood Hotel +852 3510-5000

 

Renewal for expired memberships

(Applicable to memberships expired between January 26, 2020 to June 17, 2020)

Memberships which expired during the Park's closure period from January 26 to June 17, 2020 will have their validity dates extended automatically according to our policy for extending Magic Access memberships affected by the park closure. Please refer to the "Membership extension" section for details.

Membership renewal services are currently suspended until further notice, Members may renew their memberships after services resume.

If your membership expired before January 26, 2020, please purchase a new membership card online or at the Ticket Booth outside the Park entrance.
 

"Magic Milestone" Reward Program

For memberships that have reached their 1st milestone date during the Park closure period (January 26, 2020 to June 17, 2020), the 1st milestone date will be extended automatically according to our policy for extending affected Magic Access memberships.

For memberships that are extended due to Park closure, the end date of the relevant milestone period will be the same as the membership expiry date after extension.
 

Park Visit Reservation

To maintain appropriate social distance among Guests, Hong Kong Disneyland has introduced capacity control in our Park. All Guests are required to reserve their visit date with their valid tickets, membership cards or ticket vouchers/confirmation through the Hong Kong Disneyland’s official website within seven (7) days prior to their visit to the Park. Magic Access Members can make reservations within eight (8) days prior to their visit.

Important Information
  • Magic Access Members with a membership that expires on or after January 26, 2020 are eligible to reserve a visit day through the Hong Kong Disneyland official website.
  • Only one ticket or membership card may be used in each reservation. You can make reservations for additional tickets or membership cards for your companions by using the same contact information.
  • Reservations will be available to holders of valid Magic Access Card, Magic Access Certificates and Magic Access Confirmations eight (8) days in advance, while reservations for other Guests will be available within seven (7) days prior to their Park visit.
  • Members with valid membership card can make reservations for up to two (2) days of Park visits within a period of eight (8) days.
  • Magic Access Platinum Members may reserve for himself/herself together with up to five (5) other Guests, and Gold and Silver Members may reserve for himself/herself together with up to four (4) other Guests. All Guests/Members registered under the same reservation must enter the Park at the same time.
  • For Magic Access Members, after completion of your visit, you can make reservations for another visit date on the following day.
  • Reservations are subject to limited quota based on ticket type. We will accept on-the-day reservation if the daily quota has not been booked out.
  • Park admission is subject to membership validity and blockout dates of the membership card. Please check the expiry date and blockout dates of your membership card prior to making a reservation for a Park visit. Click here for the Magic Access blockout calendar.

Park Visit Reservation procedures

Step 1: Log in using valid contact information
Please submit a valid email address or mobile phone number to log in. A one-time password (OTP) will be sent to the registered email address or mobile phone number for login. Please ensure you are able to receive the email/SMS to subsequently login with the OTP within the validity period.


Step 2: Select the ticket and pass type
Select your pass information for registration:
  • For Magic Access Membership Cards, choose "Pass"
  • For Magic Access Certificates, choose "Ticket"
  • For Magic Access Confirmations, choose "Ticket Voucher or Confirmation"



Step 3: Input your membership information
Input your pass information for registration:
  • For Magic Access Membership Cards, choose "Pass"
 
  • For Magic Access Certificates, choose "Ticket"
 
  • For Magic Access Confirmations, choose "Ticket Voucher or Confirmation"



Step 4: Select your visit day
Next, choose your visit day. Remember to check the block-out days for your membership type before you reserve the date.
(Magic Access Membership Cards, Magic Access Certificates and Magic Access Confirmations can make reservations within eight (8) days prior to their visit.)



Step 5: Confirmation
You will receive an email or SMS confirmation upon a successful reservation, subject to the contact information provided for reservation.



Step 6: Make an inquiry about your reservation status
Upon clicking on confirmation link via email or SMS, you will be able to check your reservation status, make a cancelation, or make a reservation for other tickets and membership cards for your family or friends.

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