Frozen Suites - Royal Edition

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Important Details
  1. This package is only available to guests meeting all of the following criteria (“Eligible Guests”):
    1. is aged 18 or above;
    2. books a hotel stay at Kingdom Club Frozen Suite at Hong Kong Disneyland Hotel (“Hotel”) during the check-in period from February 6, 2024 to September 30, 2024 with check-out date on or before October 1, 2024; and
    3. is one of the staying guests of the Hotel room.
  2. This package includes the following for the Eligible Guest and his/her staying guests:
    1. one night’s Hotel accommodation;
    2. four sets of “Disney Premier Access – Frozen Ever After” and “Disney Premier Access – Wandering Oaken’s Sliding Sleights” (“Passes”);
    3. one set of “A Summer Snow Day Treasure Hunt” game;
    4. one set of Frozen-themed welcome gift set;
    5. one priority reservation for face painting and hair styling (“Priority Reservation”) in Hong Kong Disneyland Park (“Park”);
    6. one set of “Frozen Afternoon Tea” in the Hotel room.
  3. Eligible Guest is required to provide his/her name, credit card information and other forms of personal data as Hongkong International Theme Parks Limited (“HKITP”) may require to complete the reservation and payment transaction.
  4. This package is applicable to Kingdom Club Frozen Suite of the Hotel only.
  5. Advance reservation is required to be made at least one day prior to the check-in date.
  6. The prevailing room rate for each Hotel room is determined at the time of booking.
  7. The “Hotel Charges” of this package include: (i) the applicable room rate determined based on the check-in and check-out dates, the Hotel and room category selected and the prevailing room rate (subject to availability and any Benefits Limits as such term is defined in the Hotel General Terms and Conditions at (“Hotel General Terms and Conditions”)); (ii) any Surcharge mentioned in paragraph 8 below; (iii) 10% service charge on charges (i) to (ii); and (iv) any additional charge for add-on items (“Add-on Charges”).
  8. An extra charge of HK$200 per person per night (subject to 10% service charge) applies to the third and fourth guests aged 12 or above (“Additional Guests”) staying in the same Hotel room (“Surcharge”). The Surcharge covers only the Hotel accommodation fee for the Additional Guests, but does not include any other package components.
  9. Subject to paragraph 8 above, each Hotel room can accommodate up to a maximum of four guests. The Eligible Guest must be a staying guest in the Hotel room.
  10. Full payment of this package and any additional charge for add-on items will be charged for each reservation at the time of booking.
  11. Each Eligible Guest may reserve a maximum of one room with the same check-in and check-out date.
  12. No change of Eligible Guest is allowed under any circumstances.
  13. Eligible Guest may cancel or amend his/her reservation at least 7 days prior to Hotel room check-in. This package charges will be charged in case of any cancellation made after the prescribed period stated in this paragraph or no show. Amendment of reservation is subject to availability and Benefit Limits, and no change is permitted after the prescribed period stated in this paragraph.
  14. This package is not commissionable.
  15. This package does not include admission to the Park. To use the Passes and the Priority Reservation, all guests are required to make reservation with valid tickets or membership cards before visiting the Park. Park visit reservation of each type of ticket or membership card is subject to a limited quota. Reservation will not be accepted once the respective quota is full.
  16. Upon entry to the Park, each guest is required to present his/her ticket and have his/her photo taken (or present such personal identification* as HKITP may from time to time require) for verification. The ticket, handstamp, photo and/or such other personal identification as HKITP may from time to time require are required for re-entry into the Park and ticket upgrade (if applicable). If the guest prefers not to have his/her or his/her child’s photo taken, he/she may, before entry to the Park, ask a Cast Member about alternative verification arrangement as HKITP may provide from time to time#.
    * Examples of personal identification include but are not limited: Hong Kong Identity Card, passport or other photo identification acceptable to HKITP (for children aged 3 to 11, school handbook, or birth certificate together with other photo identification; for full-time students aged 12 to 25, school handbook or full-time student card with photo identification).
    # Example of alternative verification arrangement may include presenting the photo identification of the relevant guest to our Cast Members and having his/her name printed on or electronically stored with the ticket. Such name as recorded cannot be changed.
    HKITP may refuse Park admission and/or ticket upgrade to any guest whose age, identity or other eligibility for using the ticket cannot be verified by HKITP.
  17. This package and the benefits to be redeemed are not for re-sale, non-transferable, non-refundable and non-exchangeable, either in whole or in part, for cash or any other item, and may not be used in conjunction with other ticket and voucher promotions or discounts.
  18. HKITP may refuse to accept or allow the redemption and use of any benefit in this package, and withhold or revoke any benefit in this package, in each case without refund, exchange or compensation if in its sole judgment (i) this package and/or benefits under this package are used for commercial or other unauthorised purposes; (ii) if any of these terms and conditions is violated or not complied with; and/or (iii) if HKITP considers that the circumstances so require.
  19. HKITP reserves the right to (i) amend or supplement these terms and conditions; (ii) designate or change the prices, validity and/or block-out dates of any ticket, tour, product, service, offer, discount or promotion; and (iii) terminate or suspend the availability of any offer, discount or promotion, in each case, at any time and from time to time without prior notice.
  20. This package, provisions of rooms, products and services and admission to the Hotel, Park and/or other parts of Hong Kong Disneyland Resort (“Resort”) and use of the facilities there are each subject to (i) the “Offer Highlight” and “Important Details” set out in all relevant pages on the Hong Kong Disneyland website at (“Website”), (ii) these terms and conditions, the Hotel General Terms and Conditions and the General Terms and Conditions at, (iii) the rules and regulations applicable to the location or facility in question (including without limitation, the Park Rules and Regulations and the Hotels Rules and Regulations) which are set out on the Website, and (iv) all other requirements, restrictions and changes determined by HKITP in its sole discretion without advance or further notice. HKITP may from time to time, without prior notice and without refund or compensation, (a) make or modify the rules to be followed within the whole or any part of the Resort, (b) change or adjust the entry requirement or the mode of operation (including but not limited to operating hours) of the Resort or any hotel, location, attraction, show, shop, restaurant, facility or amenity thereat, (c) close or adjust the operation for any period the Resort or any part of it, (d) modify, relocate, refurbish or replace any location, attraction, shop, restaurant, facility or amenity; (e) restrict the number, class or eligibility of persons having access to the Resort or any part of it, (f) suspend or cancel any attraction, show, facility, amenity or entertainment or marketing program, offering, experience or activity, and/or (g) impose limit on the purchase of any product or use of any service or facility, in each case due to capacity, inclement weather or special events, to ensure safety, health, security or order, or compliance with law, or if HKITP considers that the circumstances so require.
Passes terms and conditions
  1. Each package includes four sets of the Passes only, irrespective of the number of nights of the Hotel stay and the number of staying guests.
  2. Passes are only valid for use on the date printed on the pass media storing the Passes. Pass not used on its validity date will be void without exchange, refund or compensation.
  3. Pass holders shall present the pass media storing his/her Passes at the designated queue of attraction. Neither the Passes nor the designated queue guarantees immediate admission or enjoyment of any attraction.
  4. If a selected attraction is closed on the validity date of the pass media, a Pass may be used once for priority entrance on the same day to one other attraction listed by HKITP for that type of the Pass, subject to the availability, capacity and operating hours of such substitute attraction. No refund, extension or other compensation will be provided.
  5. Access to an attraction is subject to the safety rules and other conditions applicable to the attraction. Guests who do not meet or pass the boarding requirements or any other applicable conditions cannot ride.
  6. HKITP reserves the right at any time to refuse to accept any Pass or allow priority entrance to any attraction or show without refund or compensation if in its sole judgment (i) the Pass and/or its benefits are used for commercial or other unauthorised purposes; (ii) if any of these terms and conditions is violated or not complied with; and/or (iii) if HKITP considers that the circumstances so require.
Frozen-themed welcome gift set terms and conditions
  1. Each package includes one set of Frozen-themed welcome gift set only, irrespective of the number of nights of the Hotel stay and the number of staying guests.
  2. Gift items are subject to availability. HKITP reserves the right to determine and change the items to be included in the welcome gift set in its sole and absolute discretion without notice. HKITP is not responsible to exchange or replace any item, or provide any compensation if the guest is unable to receive any specific item for any reason.
Priority Reservation terms and conditions
  1. This package includes one time Priority Reservation at the World of Frozen Outdoor Cart (“Designated Outdoor Cart”) in the Park for up to four staying guests, irrespective of the number of nights of the Hotel stay.
  2. The Priority Reservation does not include the face painting and hair styling service. To use the Priority Reservation, guests are required to purchase the service at the Designated Outdoor Cart during the validity period of the Priority Reservation.
  3. Eligible guest is required to present the keycard and keycard holder of his/her Frozen Suite room at the Designated Outdoor Cart to use the Priority Reservation on the Hotel check-in date or check-out date at such time notified by HKITP during Hotel check-in.
  4. Guests who arrive late at the Designated Outdoor Cart may not be allowed to use the Priority Reservation. No compensation, exchange or refund will be provided. Requests to change the time and/or duration of the Priority Reservation will not be accepted.
  5. Guest aged 12 or below must be accompanied by one adult aged 18 or above throughout the Priority Reservation.
Other terms and conditions applicable to this package
  1. This package may not be used in conjunction with any other offer, promotion, discount or benefit (including without limitation the “Exclusive Hotel Privilege” offer, Cast Member benefits and Magic Access Member benefits).
  2. In the event of dispute, HKITP reserves the right to make final judgment on the dispute and otherwise in respect of this package.
  3. This package is made available in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“HKSAR”) only. This package may only be redeemed in the HKSAR in accordance with these terms and conditions. HKITP makes no representation that purchase, redemption or use of this package is appropriate or available in other locations and this package is void in any jurisdiction where purchase, redemption or use of such a package is prohibited or restricted by law. Those who choose to purchase, redeem and/or use this package do so on their own initiative and are responsible for compliance with local laws, if and to the extent they are applicable.
  4. These terms and conditions shall be governed by and construed in accordance with the laws of the HKSAR only.
  5. In the event of any conflict or inconsistency between the English version and the Chinese version of these terms and conditions, the English version shall prevail.
  6. These terms and conditions constitute an agreement between HKITP and the Eligible Guest purchasing this package. A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Ordinance (Chapter 623 of the Laws of Hong Kong) to enforce any term of this agreement.

Personal Information Collection Statement
Personal data collected in connection with or upon the purchase, issue or provision of tickets, tours, other products and services may be used for the processing of requests or enquiries, enforcing the terms of the commercial dealings, sending administrative materials to you, our internal business and administrative purposes, research and statistical purposes or other directly related purpose, or for legal, safety or security purposes. Provision of personal data for the mandatory fields is necessary. If you do not provide such personal data, we may not be able to provide you with the products or services you requested. Personal data may be transferred to third parties involved in fulfilling the aforesaid purposes, or such other persons as required by law. A list of classes of persons to whom such personal data may be transferred can be found at You may request access to, and request correction of, your personal data held by us. Such requests may be made by sending an email to our Personal Data Manager at