• Hong Kong Disneyland Park is reopened with health & safety measures. All guests entering the park are required to undergo temperature screening, wear face masks & scan the “LeaveHomeSafe” QR code or register contact details as required by the regulations. Details
  • Reservation with name & contact number is required for Park visits. Magic Access Platinum members may reserve beginning 16 days prior to arrival, while Gold & Silver members may reserve beginning 15 days prior to arrival. Other guests may reserve beginning 14 days prior to arrival. Guests may refer to Park Calendar for the latest Park opening schedule.
    >> Reserve Now or Check Your Reservation <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted. Details
  • Special arrangement for unused park tickets, date-specific products, hotel bookings & Magic Access memberships. Details
  • For restaurants operating in Type C Mode of Operation (without “Designated Zone B” delineated), usage of “LeaveHomeSafe” app is required upon entry. Maximum 6 persons per table. List of Restaurants
Hong Kong Disneyland Park Reopening and Important Information - September 17, 2021
  • Hong Kong Disneyland Park is reopened with health & safety measures. All guests entering the park are required to undergo temperature screening, wear face masks & scan the “LeaveHomeSafe” QR code or register contact details as required by the regulations. Details
  • Reservation with name & contact number is required for Park visits. Magic Access Platinum members may reserve beginning 16 days prior to arrival, while Gold & Silver members may reserve beginning 15 days prior to arrival. Other guests may reserve beginning 14 days prior to arrival. Guests may refer to Park Calendar for the latest Park opening schedule.
    >> Reserve Now or Check Your Reservation <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted. Details
  • Special arrangement for unused park tickets, date-specific products, hotel bookings & Magic Access memberships. Details
  • For restaurants operating in Type C Mode of Operation (without “Designated Zone B” delineated), usage of “LeaveHomeSafe” app is required upon entry. Maximum 6 persons per table. List of Restaurants

General Terms and Conditions - Overview

Please review the terms and conditions applicable depending on the product(s) you purchase:

  1. General Terms and Conditions relating to 1-Day Tickets
  2. General Terms and Conditions relating to 2-Day Tickets
  3. General Terms and Conditions relating to Tickets Upgrade to Magic Access
  4. General Terms and Conditions relating to Food and Beverage Promotion and Redemption in Hong Kong Disneyland Park (“Park”) and any Disney-themed hotel located adjacent to the Park (each a “Hotel”)
  5. General Terms and Conditions relating to Merchandise Promotion and Redemption in Park and Hotels
Please also review the following sections which are applicable to all purchase on the Hong Kong Disneyland website at www.hongkongdisneyland.com (“Website”):

  1. Other General Terms and Conditions
  2. Personal Information Collection Statement
In the event of any conflict or inconsistency among any provisions in this document, the provisions in Other General Terms and Conditions shall prevail.

  1. General Terms and Conditions relating to 1-Day Tickets
    1. Guests holding 1-Day Tickets may visit the Park on any one day during the validity period of the tickets which commences from the date of purchase to six months following such date.
    2. 1-Day Tickets are valid on all dates during the validity period.
  1. General Terms and Conditions relating to 2-Day Tickets
    1. Guests holding 2-Day Tickets may make two visits to the Park during a period of 7 consecutive days.
    2. Guests shall visit the Park during the validity period specified on the ticket.
    3. Each 2-Day Ticket must be used by the same Guest during its validity period. For verification purposes, before entering the Park, a photo will be taken of the Guest at the turnstile, which will be used to verify the Guest's identity as a ticket-holder upon each re-entry. Guests who do not wish to have their photo taken will be offered a different method of verification, e.g. presenting such other personal identification* for themselves and their children as Hongkong International Theme Parks Limited ('HKITP') may from time to time require. The Guest’s name will be printed on the 2-Day Ticket and such name cannot be changed.
      * Examples of personal identification include but are not limited to: HKID Card, passport or other photo identification (for Children aged 3 to 11: school handbook, or birth certificate and other photo identification; for full-time students aged 12 to 25: school handbook or full-time student card with photo identification).
      HKITP may refuse Park admission to any Guest who cannot properly prove his/her age, identity or other eligibility for using the tickets.
    4. Upgrade from 1-Day Tickets
      4.1 Guests with unused and unexpired 1-Day Tickets may upgrade such tickets to 2-Day Tickets at the then published rates by paying the applicable price difference. The applicable price difference depends on the purchase price of such 1-Day Tickets and the then published rates of 2-Day Tickets.
      4.2 Upgrade can be done at the ticket booths or guest relations locations at the Main Entrance of the Park, the front desk of a Hotel.
      4.3 Used or expired 1-Day Tickets, and 1-Day Tickets specified as non-upgradable (either as specified on such tickets or as stated in their issue terms and conditions) may not be upgraded.
  1. General Terms and Conditions relating to Tickets Upgrade to Magic Access
    1. Subject to the terms and conditions of Magic Access and the relevant ticket offer, unused tickets may be upgraded to Magic Access Membership Card by paying the applicable price difference. The applicable price difference depends on the ticket purchase price and the type of Magic Access Membership Card selected.
    2. Tickets may only be upgraded to Magic Access Membership Card during the validity period of the tickets. Used tickets may not be upgraded to Magic Access Membership Card after the date of Park visit.
    3. Tickets specified as non-upgradable on the tickets or in their issue terms and conditions may not be upgraded.
    4. If the selected Magic Access Membership Card is priced lower than the ticket to be upgraded, no refund will be made.
  1. General Terms and Conditions relating to Food and Beverage Promotion and Redemption in Park and Hotels
    1. Food and beverage promotion or redemption vouchers (“F&B Vouchers”) may only be used at the designated restaurants (as stated on the F&B Voucher or confirmation e-mail or letter relating to the F&B Voucher) and must be used during the designated validity period.
    2. F&B Voucher must be presented at the time of ordering and payment. Printed F&B Vouchers may be collected upon usage.
    3. Redemption of food and beverage items with F&B Voucher is subject to availability of such items and the operating hours of the designated food and beverage location at the time of redemption.
    4. HKITP reserves the right to: (a) determine the prices of food and beverage items; (b) determine the menu of each food and beverage location; and (c) change the operating hours of food and beverage location, in each case, in its sole and absolute discretion. Guests may refer to the Park guidemap for the location of the Signature, Deluxe and Premium restaurants and outdoor vending carts in the Park, and to www.hongkongdisneyland.com/dining or the Park mobile app for the locations and operating hours of restaurants in the Park and at the Hotel.
    5. A 10% service charge will apply based on original price (if applicable).
    6. Guests must be holding a valid Park admission ticket to enter the Park and use the F&B Voucher.
    7. Use of the products, services, facilities or amenities offered at the Hotel (including without limitation, the Hotel car park) is subject to availability and applicable charges, which may be changed by HKITP at any time and from time to time in its sole discretion.  For applicable charges and other details, please refer to the Website. 
  1. General Terms and Conditions relating to Merchandise Promotion and Redemption in Park and Hotels
    1. Vouchers for merchandise promotion or redemption (each a “Merchandise Voucher”) must be used at designated merchandise locations during the designated validity period.
    2. Merchandise Vouchers must be presented at the time of purchase or redemption, as applicable. Printed Merchandise Vouchers may be collected upon usage.
    3. No exchange or refund will be made on any redeemed merchandise items. In the event any condition of using the Merchandise Voucher (including without limitation, any spending requirement) can no longer be met after any purchased merchandise item is refunded or exchanged, HKITP may require any merchandise item redeemed using a Merchandise Voucher be returned or the applicable price difference be paid to HKITP. HKITP may refuse to accept any request for refund or exchange for any transaction involving a Merchandise Voucher. 
    4. Merchandise items may only be redeemed while stock lasts. In the event that a particular type or style of merchandise item is out of stock, HKITP may, but is not obliged to, offer other substitute merchandise items for redemption or discount as HKITP determines as appropriate in its sole discretion with no prior notice.
    5. HKITP reserves the right to determine the prices of the merchandise items and to change the operating hours of the merchandise locations in its sole and absolute discretion.
    6. Merchandise Vouchers may not be used for purchase of photo products, photography service, limited edition pins, Chow Tai Fook jewelry, PANDORA jewelry, co-branded merchandise (e.g. H2O+® items, LEGO® items, FUJIFILM items, Disney watches by Citizen, Wooderful Life, ZOFF eyewear and Starbucks® items), non-Disney items (e.g. convenience items, drugs), media products (e.g. Video CD, DVD), embroidery service, spending at Bibbidi Bobbidi Boutique, Karibuni Marketplace and other items as HKITP may from time to time specify.
    7. Guests must be holding a valid Park admission ticket to enter the Park and use the Merchandise Voucher.
    8. Use of the products, services, facilities or amenities offered at the Hotel (including without limitation, the Hotel car park) is subject to availability and applicable charges, which may be changed by HKITP at any time and from time to time in its sole discretion.  For applicable charges and other details, please refer to the Website. 
  1. Other General Terms and Conditions
    1. Unless otherwise specified, references to “tickets” and “vouchers” in these terms and conditions mean printed and/or electronic tickets and vouchers bearing a true and complete QR code, barcode, confirmation number or other evidence for admission or redemption, as applicable, and in each case validly issued by HKITP.
    2. HKITP reserves the right to (i) amend or supplement these terms and conditions; (ii) change the prices and validity for any tickets, tours, offers, promotions; (iii) change any block-out dates and (iv) terminate or suspend the availability of any offer, discount or promotion, in each case, at any time and from time to time without prior notice.
    3. Issue of tickets, provisions of tours and admission to the Park are each subject to these terms and conditions, and the Rules and Regulations of the Park which are set out on the Website. HKITP may from time to time, without prior notice and without refund or compensation, change the operating hours of the Park or attractions, close the Park or any part of it temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program, due to capacity, inclement weather, special events, to ensure safety, security or order or if HKITP considers that the circumstances so require.
    4. Except as otherwise provided in these terms and conditions or the terms and conditions applicable to the product in question, tickets, vouchers, tours and any offer or promotion are not for re-sale, are non-transferable, non-refundable and non-exchangeable, either in whole or in part, for cash or any other items, and may not be used in conjunction with other ticket promotions or discounts.
    5. Except as otherwise provided in the terms and conditions applicable to the product in question, Guests must enter the Park with a valid Park admission ticket to use or redeem any item, offer or promotion made available in the Park. Children aged below 3 receive free Park admission.
    6. Guests must be 18 years old or above to purchase tickets through the Website (“Website purchase”). Guests effecting any Website purchase must input requested information, including Guests’ names and other forms of personal data as HKITP may require.
    7. Guests represent and warrant that the payment information provided for the Website purchase is true and accurate. Guests further represent and warrant that they are authorized to use the payment method utilized in the Website purchase.
    8. Amount charged in connection with the Website purchase may be subject to such exchange rate, service fee and/or other administrative charge as determined and charged by the payment service provider from time to time.
    9. Guests must be the authorized holder of the credit card used in Website purchase. Guests may not use a virtual card for Website purchase.
    10. In order to redeem tickets, tours, offers or other products purchased on the Website, Guests need to present the credit card used in Website purchase together with the confirmation number issued for such Website purchase. Upon HKITP’s request, Guests need to present personal identification documents to verify their identities as the authorized holder of the credit card used in Website purchase.
    11. Products must be used within their validity date(s) printed on the relevant ticket, voucher or confirmation document, or if no validity date(s) is so printed, as specified in the terms and conditions applicable to the product in question. Product not used within their validity period will be void without compensation, refund or exchange.
    12. Each ticket, voucher and confirmation number may be used once only. Duplicate, used or incomplete ticket, voucher and confirmation number will not be accepted. Tickets, vouchers and confirmation numbers are void if altered or tampered with. HKITP shall not be responsible for (and will not issue replacement in respect of) any loss, damage, forgery, theft or fraudulent or unauthorized use of any ticket, voucher or confirmation number. HKITP’s record in relation to issue and usage of tickets, vouchers and confirmation numbers shall be final and conclusive.
    13. These terms and conditions are subject to the interpretation of HKITP which shall be final and conclusive. HKITP reserves the right to amend these terms and conditions or to terminate the availability of any tickets, tours, offers or promotions without any prior notice.
    14. In the event of disputes regarding these terms and conditions or other matters relating to any tickets, tours, offers or promotions, HKITP reserves the right to make final judgment on the dispute.
    15. Proof of dispatch cannot be accepted as proof of delivery. HKITP shall not be liable for any error, omission, interruption, deletion, defect, delaying operation or transmission, communications line failure, theft, destruction, alteration of or unauthorized access to the offer website, or transaction data or record lost or delayed, whether or not arising during operation of or transmission on the offer website, as a result of server functions, viruses, bugs or other causes outside its control.
    16. HKITP is not responsible for any event of force majeure, any problems or technical malfunctions of any telephone network or lines, computer online systems, servers, providers, computer equipment, software failure or any email or registration to be received on account of technical problems or traffic congestion on the Internet, telephone lines or any website, or any combination thereof, including any injury or damage to guest’s or any other person’s computer related to or resulting from participating in, or downloading any materials relating to, such transaction.
    17. HKITP reserves the right to disqualify any guest from usage of ticket, voucher, confirmation number or any offer if HKITP has reasonable grounds to believe that the guest has breached any of these terms and conditions. HKITP may, at its discretion with or without cause, refuse to admit any person or persons to the Park at any time, or to require any person or persons already admitted to leave, without refund or compensation.
    18. In the event of any conflict or inconsistency between the English version and the other language version of these terms and conditions, the English version shall prevail.
    19. These terms and conditions and any related offer are made, and shall be governed by and construed, in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“HKSAR”). An offer may only be redeemed in the HKSAR in person by eligible Guests in accordance with these terms and conditions. HKITP makes no representation that admission to the Park or any participation in an offer is appropriate or available in other locations and an offer is void in any jurisdiction where participation in such an offer is prohibited or restricted by law. Those who choose to participate in an offer do so on their own initiative and are responsible for compliance with local laws, if and to the extent they are applicable.
    20. These terms and conditions constitute an agreement between HKITP and the person making the purchase with HKITP in the designated sales location(s) (including the Website). A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Ordinance (Chapter 623 of the Laws of Hong Kong) to enforce any term of this agreement.
  1. Personal Information Collection Statement
    Personal data collected in connection with or upon the purchase, issue or provision of tickets, tours, other products and services may be used for the processing of requests or enquiries, enforcing the terms of the commercial dealings, sending administrative materials to you, our internal business and administrative purposes, research and statistical purposes or other directly related purpose, or for legal, safety or security purposes. Provision of personal data for the mandatory fields is necessary. If you do not provide such personal data, we may not be able to provide you with the products or services you requested. Personal data may be transferred to third parties involved in fulfilling the aforesaid purposes, or such other persons as required by law. A list of classes of persons to whom such personal data may be transferred can be found at www.hongkongdisneyland.com/personal-data-transferees.  You may request access to, and request correction of, your personal data held by us. Such requests may be made by sending an email to our Personal Data Manager at personaldata@hongkongdisneyland.com.