Page 49 - 迪士尼青少年團隊活動計劃 Disney Youth Programs

SECONDARY SCHOOL SECONDARY SCHOOL

& POST-SECONDARY
& POST-SECONDARY

DISNEY’S HOSPITALITY IN PRACTICE Recommended
(S.3 TO S.6 & POST-SECONDARY)

As a renowned brand in the hospitality industry, Disney’s high standard of Guest service has achieved
international acclaim. “Disney’s Hospitality in Practice” turns Hong Kong Disneyland Resort into the best real-
world classroom for students who are interested in learning more about the Disney Difference in approaching
Guest services. Students will get the chance to observe the daily operations of hospitality services in the
Resort and learn about the required skills in the industry. Various interactive activities are designed to give
them an overview of the basic aspects of hospitality services. Under the guidance of veteran Cast Members
from the Resort, students will gain invaluable insights into the uniqueness of Disney Guest services and
acquire a better understanding about the operation and management of an integrated resort.
Learning Objectives

Share Disney stories
Introduce the Walt Disney Company’s development and Disney’s 5 quality standards
Introduce Hotel facilities: Front desk, Bell Services operations and the characteristics of restaurants
Observe the daily operation of Hospitality services at Disney Explorers Lodge and discover the unique
services of Disney.
Introduce room facilities, housekeeping’s operation and learn about different roles in hospitality industry.
Introduce the basic success matrix of hotel management
Discover the “Disney Difference” through interactive games and discussion
Explore the fun facts and challenges of the industry, through live case sharing and interaction with Cast
Member in the Resort
Introduce Park facilities and the operations of Resort transport services
Introduce the unique services of Disney, and operations of Guest Relations Team

Each student will receive a “Disney’s Hospitality in Practice Passport” after the program.

Assembly Location Disney Explorers Lodge
Student Capacity/ Group 15 – 24 students/ group
Assembly Time Morning session: 10 a.m.
#
Afternoon session: 2:45 p.m.
Program Duration Approximately 3 hours
Please allow sufficient time to reach to the program location at
Disney Explorers Lodge by resort hotel shuttle.

Program relates to Career and Life
Planning Education for Students.

# The assembly time is for reference only and is subject to change due to actual condition.
*Program contents may include experiencing rides and attractions to enhance learning. Subject to change without prior notice.
All programs include a general admission Park ticket; however, additional products such as the Early Park Entry Pass,
Disney Premier Access, or other passes are not included.

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