• As required by the government and in line with preventive efforts taking place across Hong Kong, Hong Kong Disneyland park is temporarily closed from December 2, 2020. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable.
  • The resort hotels and Inspiration Lake Recreation Centre will remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities will remain in place, such as social distancing measures and increased cleaning and disinfecting.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.
Temporary Closure of Hong Kong Disneyland Park - January 27, 2021
  • As required by the government and in line with preventive efforts taking place across Hong Kong, Hong Kong Disneyland park is temporarily closed from December 2, 2020. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable.
  • The resort hotels and Inspiration Lake Recreation Centre will remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities will remain in place, such as social distancing measures and increased cleaning and disinfecting.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.

Online Ticket Collection Locations

For Park Tickets, simply present your Disney eTicket on your mobile device, or have your printed eTicket ready to present at the Main Entrance Turnstiles.


To collect or redeem, Magic Access Membership Cards, tours or selected ticket products you purchased or booked online through hongkongdisneyland.com, please refer to your confirmation letter for details on the specific collection location. 

You may also contact our Cast Members at any of the below locations at Hong Kong Disneyland Park Main Entrance. 


Hong Kong Disneyland Park Main Entrance

  • Main Entrance Turnstile
    For Park Tickets, simply present your Disney eTicket on your mobile device, or have your printed eTicket ready to present at the Main Entrance Turnstiles.

  • Ticket Booth
    Present your confirmation at the ticket booth to collect your Magic Access membership card, Disneyland Tour reservation or other products.

  • Guest Relations Windows
    Present your confirmation at Guest Relations Windows to collect Magic Access membership card, redeem Disneyland Tour reservation or other products.

*Online ticket collection locations may vary according to products terms and conditions. Please refer to the details on the purchase confirmation.

Find Online Ticket Collection Locations

Beginning of tooltip content End of tooltip content