As a precautionary measure in line with preventive efforts taking place across Hong Kong, we are temporarily closing Hong Kong Disneyland Park out of consideration for the health and safety of our Guests and Cast Members. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable. Inspiration Lake Recreation Centre remains open as usual.

The Standard Park Ticket is valid for six months from the purchase date. If needed, Hong Kong Disneyland Resort will assist in the refund for Guests who have purchased tickets for admission to Hong Kong Disneyland Park or have booked a resort hotel. For additional details, please click here or email to guest@hongkongdisneyland.com.
Temporary Closure of Hong Kong Disneyland Park - February 23, 2020
As a precautionary measure in line with preventive efforts taking place across Hong Kong, we are temporarily closing Hong Kong Disneyland Park out of consideration for the health and safety of our Guests and Cast Members. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable. Inspiration Lake Recreation Centre remains open as usual.

The Standard Park Ticket is valid for six months from the purchase date. If needed, Hong Kong Disneyland Resort will assist in the refund for Guests who have purchased tickets for admission to Hong Kong Disneyland Park or have booked a resort hotel. For additional details, please click here or email to guest@hongkongdisneyland.com.

Online Ticket Collection Locations

For Park Tickets, simply present your Disney eTicket on your mobile device, or have your printed eTicket ready to present at the Main Entrance Turnstiles.


To collect or redeem, Magic Access Membership Cards, tours or selected ticket products you purchased or booked online through hongkongdisneyland.com, please refer to your confirmation letter for details on the specific collection location. 

You may also contact our Cast Members at any of the below locations at Hong Kong Disneyland Park Main Entrance. 


Hong Kong Disneyland Park Main Entrance

  • Main Entrance Turnstile
    For Park Tickets, simply present your Disney eTicket on your mobile device, or have your printed eTicket ready to present at the Main Entrance Turnstiles.

  • Ticket Booth
    Present your confirmation at the ticket booth to collect your Magic Access membership card, Disneyland Tour reservation or other products.

  • Guest Relations Windows
    Present your confirmation at Guest Relations Windows to collect Magic Access membership card, redeem Disneyland Tour reservation or other products.

*Online ticket collection locations may vary according to products terms and conditions. Please refer to the details on the purchase confirmation.

Find Online Ticket Collection Locations

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