• As required by the government and health authorities in line with prevention efforts taking place across Hong Kong, Hong Kong Disneyland Park is temporarily closed until further notice.
  • The resort hotels remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities have been put in place, such as social distancing measures and increased cleaning and sanitization.
  • We are in contact with health authorities and the government about the situation.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.
Hong Kong Disneyland Temporary Closure and Important Information - September 18, 2020
  • As required by the government and health authorities in line with prevention efforts taking place across Hong Kong, Hong Kong Disneyland Park is temporarily closed until further notice.
  • The resort hotels remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities have been put in place, such as social distancing measures and increased cleaning and sanitization.
  • We are in contact with health authorities and the government about the situation.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.

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Online Ticket Sales – Frequently Asked Questions

Q.
I attempted to buy a ticket online and received the message 'Bank approval was not obtained.' What should I do?
A.
Select your tickets and then verify your credit card details to try again. You may also enter a different credit card. If you are still unable to complete the transaction online, you may purchase tickets in person at any of these locations:
  • Hong Kong Disneyland Park, Main Entrance Ticket Booths and Guest Relations. Ticketing locations are open daily beginning 30 minutes before park opening until the park closes.
  • Hong Kong Disneyland Hotel, Disney's Hollywood Hotel or Disney Explorers Lodge. As a hotel Guest, reserved park tickets are available for purchase at the Front Desk any time during your visit.
  • The Magic of Hong Kong Disneyland, Hong Kong International Airport (Terminal 2). Open daily from 8:30 AM to 9:00 PM.
  • Select travel agents.
We recommend that you buy tickets in advance, as the park occasionally experiences capacity issues.

Residents of Macau may experience technical problems with payment cards issued by Macau-based banks. If this problem persists, please try another payment card.

If you encounter problems completing a purchase on hongkongdisneyland.com using a MasterCard, please contact MasterCard at +800 966-677 (Hong Kong and Asia Pacific only).