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Online Ticket Sales – Frequently Asked Questions

I attempted to buy a ticket online and received the message 'Bank approval was not obtained.' What should I do?
Select your tickets and then verify your credit card details to try again. You may also enter a different credit card. If you are still unable to complete the transaction online, you may purchase tickets in person at any of these locations:
  • Hong Kong Disneyland Park, Main Entrance Ticket Booths and Guest Relations. Ticketing locations are open daily beginning 30 minutes before park opening until the park closes.
  • Hong Kong Disneyland Hotel or Disney's Hollywood Hotel. As a hotel Guest, reserved park tickets are available for purchase at the Front Desk any time during your visit.
  • Hong Kong Disneyland Ticket Express, MTR Hong Kong Station (Tung Chung Line Concourse). Open from 9:00 AM to 6:00 PM Monday through Friday and 9:00 AM to 5:00 PM Saturday, Sunday and public holidays.
  • The Magic of Hong Kong Disneyland, Hong Kong International Airport (Terminal 2). Open daily from 8:30 AM to 9:00 PM.
  • Select travel agents.
We recommend that you buy tickets in advance, as the park occasionally experiences capacity issues.

Residents of Macau may experience technical problems with payment cards issued by Macau-based banks. If this problem persists, please try another payment card.

If you encounter problems completing a purchase on using a MasterCard, please contact MasterCard at +800 966-677 (Hong Kong and Asia Pacific only).