Temporary Closure of Hong Kong Disneyland Park
As a precautionary measure in line with prevention efforts taking place across Hong Kong, we are
temporarily closing Hong Kong Disneyland Park out of consideration for the health and safety of
our Guests and Cast Members. We are in close contact with health authorities and the government
about the situation and will announce a reopening date once they determine it is advisable.
The Standard Park Tickets are valid for six months from the purchase date. If needed, Hong Kong
Disneyland Resort will assist in the refund for Guests who have purchased tickets for admission
to Hong Kong Disneyland park or have booked a resort hotel. For more details or enquiries,
please send an email to guest@hongkongdisneyland.com.
Day Tickets and In-Park Products
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For unused Park Ticket and other date specific product, including meal voucher and
Disney Character Buffet Dining Plan, with expiry date falls between January 26, 2020 and
August 30, 2020 (both dates inclusive), the expiry date will be automatically extended
to
August 31, 2020. Guest shall use the same Ticket or Product confirmation for entry/usage
before the extended expiry date.
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For Guests who have purchased Park Tickets through one of the Resort’s direct channels,
including our official website, Main Entrance ticket booths and Disney Reservation Center,
please contact the Disney Reservation Center at guest@hongkongdisneyland.com with Guest
name and confirmation number to request refunds for unused tickets.
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For Guests who have purchased Park Ticket through our official WeChat Mini Program, Fliggy
Flagship Store and the Resort’s official travel partners, please reach out to your original
ticket purchase channel and raise the refund request for unused tickets. Hong Kong
Disneyland will provide the best possible assistance as appropriate.
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The above refund arrangements also apply to park-related products and services, such as tour
products,
Bibbidi Bobbidi Boutique experiences and meal vouchers in the Park.
Hotel Bookings
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For Guests who have booked resort hotels for one of the days that Hong Kong Disneyland is
closed, through one of the Resort’s direct channels, including our official website and
Disney Reservation Center, please contact Disney Reservation Center via email to
guest@hongkongdisneyland.com with Guest
name and confirmation number for refund or cancellation requests.
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For Guests who have booked a resort hotel stay for one of the days that Hong Kong Disneyland
is closed through our official WeChat Mini Program, Fliggy Flagship Store and the Resort’s
official travel partners, please reach out to your original booking channel for refund or
cancellation requests. Hong Kong Disneyland will provide the best possible assistance as
appropriate.
Magic Access Annual Membership
Unredeemed Magic Access Confirmation / Magic Access Certificate
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Guests who are holding unredeemed Magic Access confirmation (for new membership only) or
Magic Access Certificate with expiry date falls between January 26, 2020 and June 30,
2020 (both dates inclusive), may present the original confirmation or Certificate for
redemption at designated location(s) in person within 3 months from the reopening date
of Hong Kong Disneyland Park. Each Membership Card is valid for one year from the issue
date.
Membership Extension
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The membership validity dates will be extended by the number of days the Park is temporarily
closed, according to the membership tiers. More specific updates will be communicated to
members when the Park reopens.
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Those whose memberships have expired during the Park’s temporary closure period will also
have their validity dates extended automatically.
Birthday Privileges
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If it was member’s birthday during the Park’s temporary closure period, the affect member
may enjoy the birthday privileges within three months after the Park reopens.
Hong Kong Disneyland Resort
Last update on: May 5, 2020