Page 40 - 迪士尼青少年團隊活動計劃 Disney Youth Programs

SECONDARY SCHOOL
SECONDARY SCHOOL
中學及專上程度組 & POST-SECONDARY
中學及專上程度組
& POST-SECONDARY
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迪士尼款客服務體驗坊 (中三至中六及專上程度) DISNEY’S HOSPITALITY IN PRACTICE
(S.3 TO S.6 & POST-SECONDARY)
迪士尼為世界知名品牌，獨特的專業款客服務享譽全球。透過「迪士尼款客服務體驗坊」，香港迪士尼樂園
度假區為有志投身款客服務業的學生提供理想學習場地。學生將於度假區內實地考察，認識款客服務專業領 As a renowned brand in the hospitality industry, Disney’s high standard of Guest service has achieved
域的日常運作和所需技能。課程精心設計多元化活動，讓學生掌握款客服務業的基本運作概念及所需技能。 international acclaim. “Disney’s Hospitality in Practice” turns Hong Kong Disneyland Resort into the best real-
在富經驗的演藝人員指導下，學生將分析迪士尼款客服務的特色，並深入探討行業的營運管理模式。
world classroom for students who are interested in learning more about the Disney Difference in approaching
學習目標 Guest services. Students will get the chance to observe the daily operations of hospitality services in the
Resort and learn about the required skills in the industry. Various interactive activities are designed to give
分享迪士尼故事 them an overview of the basic aspects of hospitality services. Under the guidance of veteran Cast Members
介紹華特迪士尼公司的發展和迪士尼的五大品質標準 from the Resort, students will gain invaluable insights into the uniqueness of Disney Guest services and
acquire a better understanding about the operation and management of an integrated resort.
介紹酒店設施：前台、行李服務台營運和餐廳特色
體驗香港迪士尼樂園酒店款客服務業的工作實況並發掘迪士尼的獨特服務 Learning Objectives
介紹房間設施、客房部運作，並了解演藝人員在迪士尼國賓廳的角色
Share Disney stories
通過互動遊戲感受迪士尼品牌獨有殷切貼心的服務
Introduce the Walt Disney Company’s development and Disney’s 5 quality standards
透過與專業演藝人員的互動分享，領略款客服務業工作的樂趣和挑戰
Introduce Hotel facilities: Front desk, Bell Services operations and the characteristics of restaurants
介紹樂園配套設施和度假區運輸服務的運作
Observe the daily operation of Hospitality services at Hong Kong Disneyland Hotel and discover the
介紹迪士尼樂園的獨特服務及賓客服務團隊的運作
unique services of Disney
完成課程後每位學生可獲「迪士尼款客服務錦囊」一本。 Introduce room facilities, Housekeeping’s operations and learn about the role of Cast Members at
Disney Kingdom Club
Discover the “Disney Difference” through interactive games and discussion
集合地點 香港迪士尼樂園酒店前台 Explore the fun facts and challenges of the industry, through live case sharing and interaction with Cast

學生人數/ 小組 15–24 學生／小組 Member in the Resort
Introduce Park facilities and the operations of Resort transport services
#
集合時間 上午時段：上午10時
下午時段：下午2時45分 Introduce the unique services of Disney, and operations of Guest Relations Team
課程時間 大約3小時
Each student will receive a “Disney’s Hospitality in Practice Passport” after the program.
敬請預留足夠時間乘坐度假區酒店穿梭巴士前往課程地點 - 香港迪士尼樂園酒店。
Assembly Location Hong Kong Disneyland Hotel Front Desk
Student Capacity/ Group 15 – 24 students/ group
Assembly Time Morning session: 10 a.m.
#
課程備有職業生涯規劃教育元素。 Program Duration Afternoon session: 2:45 p.m.
Approximately 3 hours
Please allow sufficient time to reach to the program location at
Hong Kong Disneyland Hotel by resort hotel shuttle.

Planning Education for Students.

# The assembly time is for reference only and is subject to change due to actual condition. Program relates to Career and Life
# 有關集合時間僅供參考，可能會因實際情況而有所變動。
*Program contents may include experiencing rides and attractions to enhance learning. Subject to change without prior notice.
* 為提升學習體驗，課程內容或會包括體驗遊樂設施，遊樂設施會因應樂園營運而有所更改，恕不另行通知。

38 | 迪 士尼青少年奇妙學習系列 Disney Youth Education Series | 39
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