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Online Hotel Booking – Frequently Asked Questions

Q.

How many days in advance do I need to cancel my hotel reservation in order to receive a full refund?

A.
If you modify or cancel your Hong Kong Disneyland Resort hotel reservation at least 3 days prior to your arrival date, we will refund the full amount of your deposit. Cancelations and modifications made within 3 days of your arrival date are subject to a fee.

If you made a reservation online for one of the Hong Kong Disneyland Resort hotels and wish to modify or cancel your reservation, please select your hotel:If you made the original hotel reservation by phone, please call +852 1-830-830, 9:00 AM to 8:00 PM daily, to modify or cancel your reservation.

After canceling your reservation, room charges for the canceled booking will be refunded to your registered credit card account within 2 billing cycles, depending upon your bank’s processing schedule.

The above policy is not applicable to promotional offers and packages. Please refer to the terms and conditions of each promotional offer or package for cancellation and amendment policies.

Be sure to explore available Hong Kong Disneyland Resort hotel offers before you book your visit!