• As required by the government and health authorities in line with prevention efforts taking place across Hong Kong, Hong Kong Disneyland Park is temporarily closed until further notice.
  • The resort hotels remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities have been put in place, such as social distancing measures and increased cleaning and sanitization.
  • We are in contact with health authorities and the government about the situation.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.
Hong Kong Disneyland Temporary Closure and Important Information - September 18, 2020
  • As required by the government and health authorities in line with prevention efforts taking place across Hong Kong, Hong Kong Disneyland Park is temporarily closed until further notice.
  • The resort hotels remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities have been put in place, such as social distancing measures and increased cleaning and sanitization.
  • We are in contact with health authorities and the government about the situation.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.

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Online Hotel Booking – Frequently Asked Questions

Q.

How many days in advance do I need to cancel my hotel reservation in order to receive a full refund?

A.
If you cancel or modify your Hong Kong Disneyland Resort hotel reservation at least 3 days before you arrive, we will refund the full amount of your deposit. Cancelations and modifications made within 3 days of your arrival date are subject to a fee.

For assistance with your reservation, please call the Disneyland Resort Hotel Reservation Center at +852 1-830-819 between 9:00 AM and 8:00 PM daily.

After canceling your reservation, room charges for the canceled booking will be refunded to your registered credit card account within 2 billing cycles, depending upon your bank’s processing schedule.

The above policy is not applicable to promotional offers and packages. Please refer to the terms and conditions of individual promotional offers or packages for cancellation and amendment policies.

Be sure to explore available Hong Kong Disneyland Resort hotel offers before you book your visit!