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Online Hotel Booking – Frequently Asked Questions


How many days in advance do I need to cancel my hotel reservation in order to receive a full refund?

If you cancel or modify your Hong Kong Disneyland Resort hotel reservation at least 3 days before you arrive, we will refund the full amount of your deposit. Cancelations and modifications made within 3 days of your arrival date are subject to a fee.

For assistance with your reservation, please call the Disneyland Resort Hotel Reservation Center at +852 1-830-819 between 9:00 AM and 8:00 PM daily.

After canceling your reservation, room charges for the canceled booking will be refunded to your registered credit card account within 2 billing cycles, depending upon your bank’s processing schedule.

The above policy is not applicable to promotional offers and packages. Please refer to the terms and conditions of individual promotional offers or packages for cancellation and amendment policies.

Be sure to explore available Hong Kong Disneyland Resort hotel offers before you book your visit!