• As required by the government and in line with preventive efforts taking place across Hong Kong, Hong Kong Disneyland park is temporarily closed from December 2, 2020. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable.
  • The resort hotels and Inspiration Lake Recreation Centre will remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities will remain in place, such as social distancing measures and increased cleaning and disinfecting.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.
Temporary Closure of Hong Kong Disneyland Park - December 04, 2020
  • As required by the government and in line with preventive efforts taking place across Hong Kong, Hong Kong Disneyland park is temporarily closed from December 2, 2020. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable.
  • The resort hotels and Inspiration Lake Recreation Centre will remain open with adjusted level of services. Enhanced health and safety measures that reflect the guidance of health and government authorities will remain in place, such as social distancing measures and increased cleaning and disinfecting.
  • Please click HERE for more information on ticket, Magic Access membership and hotel booking arrangements.

Guest Relations

Guest Relations provides assistance and you can find convenient services for a hassle-free holiday.

Important Park Information

Get answers to your Hong Kong Disneyland Resort questions, help with reservations and more. You can also pick up:
  • Guidemaps in Traditional Chinese, Simplified Chinese, English, Japanese, Thai and Bahasa Indonesian
  • Accessibility information
  • Times Guide

Make Reservations

Get assistance with booking:
  • Priority Seating at select restaurants
  • Tours and special programs
  • Ticket upgrades

Additional Services

  • Foreign currency exchange
  • Lost Guest retrieval
  • General assistance

Location and Hours

Guest Relations operates during regular park hours at 2 locations:
  • City Hall, Main Street U.S.A.
  • Guest Relations Building, outside the park next to the Main Entrance.

Find Guest Relations

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