• Hong Kong Disneyland Park officially reopened on Jun 18 with reduced capacity, enhanced health and safety procedures and a new reservation system for all guests. All guests entering the park will be required to undergo temperature screening and wear face masks. Learn more.
  • All guests are required to make a reservation online with valid tickets or membership cards prior to their visit.
    >>Park Visit Reservation Now<<.
  • The park has implemented social distancing in queues, restaurants, attraction vehicles and other facilities. Character experiences requiring close interaction and close-up photos will be temporarily suspended. Learn more.
  • Extensions will be provided for unused park tickets, Magic Access memberships and other date-specific products. Learn more.
  • Free cancellations for park tickets and hotel room bookings within the specified period are available. Learn more.
Hong Kong Disneyland Park Visit Reservation and Important Information - July 08, 2020
  • Hong Kong Disneyland Park officially reopened on Jun 18 with reduced capacity, enhanced health and safety procedures and a new reservation system for all guests. All guests entering the park will be required to undergo temperature screening and wear face masks. Learn more.
  • All guests are required to make a reservation online with valid tickets or membership cards prior to their visit.
    >>Park Visit Reservation Now<<.
  • The park has implemented social distancing in queues, restaurants, attraction vehicles and other facilities. Character experiences requiring close interaction and close-up photos will be temporarily suspended. Learn more.
  • Extensions will be provided for unused park tickets, Magic Access memberships and other date-specific products. Learn more.
  • Free cancellations for park tickets and hotel room bookings within the specified period are available. Learn more.

Guest Relations

Guest Relations provides assistance and you can find convenient services for a hassle-free holiday.

Important Park Information

Get answers to your Hong Kong Disneyland Resort questions, help with reservations and more. You can also pick up:
  • Guidemaps in Traditional Chinese, Simplified Chinese, English, Japanese, Thai and Bahasa Indonesian
  • Accessibility information
  • Times Guide

Make Reservations

Get assistance with booking:
  • Priority Seating at select restaurants
  • Tours and special programs
  • Ticket upgrades

Additional Services

  • Foreign currency exchange
  • Lost Guest retrieval
  • General assistance

Location and Hours

Guest Relations operates during regular park hours at 2 locations:
  • City Hall, Main Street U.S.A.
  • Guest Relations Building, outside the park next to the Main Entrance.

Find Guest Relations

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