• Hong Kong Disneyland Park is officially reopened with health & safety measures. All guests entering the park are required to undergo temperature screening, wear face masks & scan the “LeaveHomeSafe” QR code or register contact details as required by the regulations. Details
  • During the initial reopening stage, the park will close on Tuesday & Thursday (except public holidays & designated days) until further notice.
  • Reservation with name & contact number is required for Park visits. Magic Access Platinum members may reserve beginning 9 days prior to arrival, while Gold & Silver members may reserve beginning 8 days prior to arrival. Other guests may reserve beginning 7 days prior to arrival.
    >> Reserve Now or Check Your Reservation <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted. Details
  • Special arrangement for unused park tickets, date-specific products, hotel bookings & Magic Access memberships. Details
Hong Kong Disneyland Park Reopening and Important Information - May 08, 2021
  • Hong Kong Disneyland Park is officially reopened with health & safety measures. All guests entering the park are required to undergo temperature screening, wear face masks & scan the “LeaveHomeSafe” QR code or register contact details as required by the regulations. Details
  • During the initial reopening stage, the park will close on Tuesday & Thursday (except public holidays & designated days) until further notice.
  • Reservation with name & contact number is required for Park visits. Magic Access Platinum members may reserve beginning 9 days prior to arrival, while Gold & Silver members may reserve beginning 8 days prior to arrival. Other guests may reserve beginning 7 days prior to arrival.
    >> Reserve Now or Check Your Reservation <<.
  • Social distancing measures have been implemented. Character experiences have been adjusted. Details
  • Special arrangement for unused park tickets, date-specific products, hotel bookings & Magic Access memberships. Details

Guest Relations

Guest Relations provides assistance and you can find convenient services for a hassle-free holiday.

Important Park Information

Get answers to your Hong Kong Disneyland Resort questions, help with reservations and more. You can also pick up:
  • Guidemaps in Traditional Chinese, Simplified Chinese, English, Japanese, Thai and Bahasa Indonesian
  • Accessibility information
  • Times Guide

Make Reservations

Get assistance with booking:
  • Priority Seating at select restaurants
  • Tours and special programs
  • Ticket upgrades

Additional Services

  • Foreign currency exchange
  • Lost Guest retrieval
  • General assistance

Location and Hours

Guest Relations operates during regular park hours at 2 locations:
  • City Hall, Main Street U.S.A.
  • Guest Relations Building, outside the park next to the Main Entrance.

Find Guest Relations

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