City Hall

Discover useful information about Hong Kong Disneyland Resort. Find out how to get around the Park and assistance on Guest services.

Guest Relations

Inside City Hall, get friendly assistance with some basic Guest needs and common vacation requests, including:

You will find Guest Relations at City Hall located in Town Square on Main Street, U.S.A., close to the Main Entrance to the park.

To provide the best quality of service and experience to Guests, Hong Kong Disneyland introduces the “Cultural Ambassador Program”. From time to time Cast Members who are fluent in a variety of different languages will be stationed at City Hall to serve Guests. The Cultural Ambassadors will be wearing Guest Relations costumes and you will be able identify them by their special language tag. Please find more information at City Hall and information racks around the Park.

Find City Hall

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