Hotel Services for Guests with Special Needs

Hotels of the Hong Kong Disneyland Resort offer accessible Guest rooms and services to make your stay as carefree as possible.


Accessibility Rooms and Features

Disney Resort hotels offer accessible Guest rooms and public areas with features for Guests with special needs. Features may include the following:

Inside Guest Rooms

Bed Accessories:
  • Bed rails
  • Open frame beds
  • Rubber bed pads
Restroom:
  • Accessible vanities
  • Hand-held shower heads
  • Roll-in showers
  • Shower benches
  • Wider bathroom doors
  • Bathroom rails
  • Emergency call button
Rooms Communication Kits:
  • Bed shaker alarm
  • Door knocker and phone alerts
  • Phone amplifier
Public Areas

Accessible Paths of Travel (from arrival to):
  • Accessible Guest rooms
  • Lobby area
  • Meeting rooms
  • Pools
  • Restaurants
  • Shops
Elevator and Phones:
  • Braille on signs and in elevators
  • Public phones at accessible height
Parking:
  • Accessible parking
  • Valet parking (applicable to Hong Kong Disneyland Hotel)
Service Animals:
Please check with your hotel Front Desk to enquire about the designated areas for service animals. Guests can be accompanied by their service animal in all the common areas in the hotels except:

  • Hot tubs
  • Sauna room
  • Steam rooms
  • Swimming pools
For answers to specific questions about hotels of the Hong Kong Disneyland Resort, please call +852 183-0830. Guests under 18 years of age must have parent or guardian permission to call.

How to Book an Accessible Room

Please select the “Accessible Rooms” when you book your vacation online.

If you would prefer to book over the phone, please contact the Hong Kong Disneyland Reservation Center at +852 183-0830. Guests under 18 years of age must have parent or guardian permission to call.

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