• Hong Kong Disneyland Park officially reopened on Jun 18 with reduced capacity, enhanced health and safety procedures and a new reservation system for all guests. All guests entering the park will be required to undergo temperature screening and wear face masks. Learn more.
  • All guests are required to make a reservation online with valid tickets or membership cards prior to their visit.
    >>Park Visit Reservation Now<<.
  • The park has implemented social distancing in queues, restaurants, attraction vehicles and other facilities. Character experiences requiring close interaction and close-up photos will be temporarily suspended. Learn more.
  • Extensions will be provided for unused park tickets, Magic Access memberships and other date-specific products. Learn more.
  • Free cancellations for park tickets and hotel room bookings within the specified period are available. Learn more.
Hong Kong Disneyland Park Visit Reservation and Important Information - July 08, 2020
  • Hong Kong Disneyland Park officially reopened on Jun 18 with reduced capacity, enhanced health and safety procedures and a new reservation system for all guests. All guests entering the park will be required to undergo temperature screening and wear face masks. Learn more.
  • All guests are required to make a reservation online with valid tickets or membership cards prior to their visit.
    >>Park Visit Reservation Now<<.
  • The park has implemented social distancing in queues, restaurants, attraction vehicles and other facilities. Character experiences requiring close interaction and close-up photos will be temporarily suspended. Learn more.
  • Extensions will be provided for unused park tickets, Magic Access memberships and other date-specific products. Learn more.
  • Free cancellations for park tickets and hotel room bookings within the specified period are available. Learn more.

Hotel Services for Guests with Special Needs

Hotels of the Hong Kong Disneyland Resort offer accessible Guest rooms and services to make your stay as carefree as possible.


Accessibility Rooms and Features

Disney Resort hotels offer accessible Guest rooms and public areas with features for Guests with special needs. Features may include the following:

Inside Guest Rooms

Bed Accessories:
  • Bed rails
  • Open frame beds
  • Rubber bed pads
Restroom:
  • Accessible vanities
  • Hand-held shower heads
  • Roll-in showers
  • Shower benches
  • Wider bathroom doors
  • Bathroom rails
  • Emergency call button
Rooms Communication Kits:
  • Bed shaker alarm
  • Door knocker and phone alerts
  • Phone amplifier
Public Areas

Accessible Paths of Travel (from arrival to):
  • Accessible Guest rooms
  • Lobby area
  • Meeting rooms
  • Pools
  • Restaurants
  • Shops
Elevator and Phones:
  • Braille on signs and in elevators
  • Public phones at accessible height
Parking:
  • Accessible parking
  • Valet parking (applicable to Hong Kong Disneyland Hotel)
Service Animals:
Please check with your hotel Front Desk to enquire about the designated areas for service animals. Guests can be accompanied by their service animal in all the common areas in the hotels except:

  • Hot tubs
  • Sauna room
  • Steam rooms
  • Swimming pools
For answers to specific questions about hotels of the Hong Kong Disneyland Resort, please call +852 183-0830. Guests under 18 years of age must have parent or guardian permission to call.

How to Book an Accessible Room

Please select the “Accessible Rooms” when you book your vacation online.

If you would prefer to book over the phone, please contact the Hong Kong Disneyland Reservation Center at +852 183-0830. Guests under 18 years of age must have parent or guardian permission to call.

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