Hotel Reservations - Frequently Asked Questions
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I cannot receive my hotel booking confirmation email. What should I do?
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If you do not receive the confirmation email within 24 hou...
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Which payment methods are accepted for hotel reservations?
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You may make a reservation in Hong Kong Disney Hotel using...Q:
I am experiencing technical problems and am unable to make a hotel reservation online. What should I do?
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Please verify your credit card details, or visit the Hong ...Q:
How can I add the hotel special add-ons or upgrade my room?
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You may click here to purchase Special Hotel Add-ons of Di...Q:
Will I be charged if I were to cancel or modify my Hong Kong Disneyland Resort Hotel reservation and the add-on services/products?
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Please refer to the terms and conditions of individual pro...Q:
I have made my reservation on www.hongkongdisneyland.com. How can I cancel my reservation?
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If you want to modify your reservation from Hong Kong Disn...Q:
I tried to make a reservation online but the transaction failed to complete. What should I do?
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Our hotel reservation system supports WeChat Pay, Alipay, ...Q:
Can I purchase park tickets at the same time as I make my room reservation?
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We recommend that you buy tickets in advance, as the park ...Q:
Can I book a room for 5 guests?
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Each Hotel room can accommodate up to 4 Guests, among whic...Q:
Can a person who will not be staying in the hotel room pay for a room reservation?
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Yes. A non-hotel Guests can make a hotel reservation on be...Q:
Can I check in to my Hong Kong Disneyland Resort hotel room if the reservation was made using a credit card in another person’s name?
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Yes. The reservation will need to be in the name of a Gues...Q:
I cannot link my hotel reservation on “Verify and Plan Your Hotel Stay“ of the official website. What should I do?
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A confirmation email will be sent to the guest once the ro...Q:
I have a hotel reservation made through a 3rd party channel. How can I confirm my hotel reservation? Can I add/amend my room request?
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To confirm your reservation or indicate your preference to...Q:
I have a hotel reservation reserved through 3rd party channel. Am I able to purchase add-on item or add my special requests on hongkongdisneyland.com that link with my hotel reservation?
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To indicate your preference to the hotel, or pre-purchase ...Q:
I have purchased add-on item on hongkongdisneyland.com. Am I able to amend/ cancel the add-on product?
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You can cancel the current item and make a new reservation...Q:
I have amended/cancelled my hotel reservation. May I know if the add-on item purchased via “Verify and Plan Your Hotel Stay” on the official website will also be amended/cancelled?
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All add-on items are standalone from your hotel reservatio...Q:
I tried to purchase add-on items through “Verify and Plan Your Hotel Stay” on the official website. but the transaction fail to complete. What should I do?
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Please verify your credit card details and try again. Furt...Q:
I have added multiple items to my hotel reservation in one transaction via “Verify and Plan Your Hotel Stay”, am I able to cancel a portion of my order?
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You can cancel individual add-on items via “Verify and Pla...Q:
I made my hotel reservation through the 3rd party channel (e.g. online travel agent). May I amend/cancel the hotel reservation via hongkongdisneyland.com?
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If you wish to cancel your room reservation via 3rd party ...Q:
I have made a hotel room reservation. Where can I pre-book additional experiences before my arrival?
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To confirm your reservation, indicate your preference to t...