As a precautionary measure in line with preventive efforts taking place across Hong Kong, we are temporarily closing Hong Kong Disneyland Park out of consideration for the health and safety of our Guests and Cast Members. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable. Inspiration Lake Recreation Centre remains open as usual.

The Standard Park Ticket is valid for six months from the purchase date. If needed, Hong Kong Disneyland Resort will assist in the refund for Guests who have purchased tickets for admission to Hong Kong Disneyland Park or have booked a resort hotel. For additional details, please click here or email to guest@hongkongdisneyland.com.
Temporary Closure of Hong Kong Disneyland Park - March 29, 2020
As a precautionary measure in line with preventive efforts taking place across Hong Kong, we are temporarily closing Hong Kong Disneyland Park out of consideration for the health and safety of our Guests and Cast Members. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable. Inspiration Lake Recreation Centre remains open as usual.

The Standard Park Ticket is valid for six months from the purchase date. If needed, Hong Kong Disneyland Resort will assist in the refund for Guests who have purchased tickets for admission to Hong Kong Disneyland Park or have booked a resort hotel. For additional details, please click here or email to guest@hongkongdisneyland.com.

Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Disney Photopass Service – Frequently Asked Questions

Q.
What should I do if I lose my Disney PhotoPass card?
A.
If you are still at the Resort, it may be possible to recover some or all of your photos. Visit any photo sales location and a Cast Member will try to locate your photos and provide you with a replacement card.

If you have purchased photos and are unable to locate your card after you leave the Resort, please sign in to the Disney PhotoPass website. Select “Lost Disney PhotoPass” and submit the form. We will do everything possible to locate your pictures.

Learn more about Disney PhotoPass service.