Cast Member Hotel Offer

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Cast Member Year Round Hotel Offer

Important Details
  1. The Offer is only available to Cast Member meeting all of the following criteria (“Eligible Guests”):
    1. is aged 18 or above;
    2. is an existing Cast Member holding a valid Hong Kong Disneyland Resort Cast Member ID card (in blue, yellow, red or pink color) or existing employee holding a valid The Walt Disney Company ID card in blue color (such cast member or employee, “Cast Member” and such ID cards, “Cast Member ID Cards”);
    3. books a room at Hong Kong Disneyland Hotel, Disney Explorers Lodge or Disney’s Hollywood Hotel (each the “Hotel”) for a hotel stay;
    4. checks in between November 4, 2025 and December 31, 2026 (both dates inclusive except block-out dates of December 24 to 26, 2025, December 31, 2025, December 24 to 26, 2026 and December 31, 2026) with check-out date on or before January 1, 2027;
    5. is one of the staying guests of the Hotel room
  2. The offer applies to all Hotel room types except, Sea View Room with Balcony of Disney Explorers Lodge. 
  3. The Eligible Cast Member is required to present his/ her valid Cast Member ID Card for verification upon check-in. If the eligibility requirement for the Offer cannot be verified, the prevailing room rate at the time of check-in will be charged.
  4. The prevailing room rate for each Hotel room is determined at the time of booking.
  5. The “Booking Charges” include: (i) the applicable room rate determined based on the check-in and check-out dates, the Hotel and room category selected and the prevailing room rate (subject to availability and any Benefits Limits as such term is defined in the Hotel General Terms and Conditions at https://www.hongkongdisneyland.com/hotel-general-terms-conditions/ (“Hotel General Terms and Conditions”)); (ii) any Surcharge mentioned in Paragraph 6 below; (iii) 10% service charge on charges (i) and (ii); (iv) any additional charge for add-on items (“Add-on Charges”); and (v) applicable government tax on charges (i), (ii) and (iv).
  6. An extra charge of HK$200 per person per night (subject to 10% service charge and applicable government tax) applies to the third and fourth guests aged 12 or above (“Additional Guests”) staying in the same Hotel room (“Surcharge”). 
  7. Subject to Paragraph 6 above, each Hotel Room can accommodate up to a maximum of four guests. At least one adult must be a staying guest in each Hotel room.
  8. Full payment of the Booking Charges will be charged for each reservation at the time of booking.
  9. Each Cast Member may enjoy the Hotel Offer 12 times during the calendar year. Each Cast Member is entitled to reserve up to a maximum of 3 rooms within the same check-in and check-out dates.
  10. Credit Cards used for pre-authorization for any expenses that may be incurred during the hotel stay must be in the name of the Eligible Cast Member.
  11. No change of any guest name(s) is allowed under any circumstances.
  12. Cast Member may cancel or amend the reservation at least 3 days prior to the check-in-date, except for December 19 to 31, 2025; January 1, 2026; February 17 to 21, 2026; April 3 to 6, 2026; May 1 to 4, 2026; June 19 to 20, 2026; September 25 to 27, 2026; October 1 to 6, 2026; and December 20 to 31, 2026; in which case cancellation or amendment has to be made at least 7 days in advance. The first night of the Hotel stay together with Total Charges (ii), (iii) and (v) will be charged in case of any cancellation made after the prescribed period stated in this paragraph or no show. Amendment of reservation is subject to availability and Benefit Limits, and no change is permitted after prescribed period stated above.
  13. The Offer is not commissionable.
  14. This offer does not include admission to the Hong Kong Disneyland Park (“Park”). Guests are required to have valid admission tickets and make Park visit reservations before visiting the Park. Park visit reservation of each type of ticket or membership card is subject to a limited quota. Reservation will not be accepted once the respective quota is full.
  15. This offer is not for re-sale, is non-transferable, non-exchangeable and non-refundable, either in whole or in part, for cash or any other item.
  16. HKITP may refuse to accept or allow the redemption and use of any benefit in this offer, and withhold or revoke any benefit in this offer, in each case without compensation, exchange or refund if in its sole judgment (i) the benefits under this offer are used for commercial or other unauthorised purposes; (ii) if any of these terms and conditions is violated or not complied with; and/or (iii) if HKITP considers that the circumstances so require.
  17. HKITP reserves the right to (i) amend or supplement these terms and conditions; (ii) designate or change the prices, validity and/or block-out dates of any ticket, tour, product, service, offer, discount or promotion; and (iii) terminate or suspend the availability of any offer, discount or promotion, in each case, at any time and from time to time without prior notice , compensation, exchange or refund.
Other Terms and Conditions applicable to the Offer
  1. The offer, provisions of rooms, products and services and admission to the Hotel, Park and/or other parts of Hong Kong Disneyland Resort (“Resort”) and use of the facilities there are each subject to (i) the “Offer Highlight” and “Important Details” set out in all relevant pages on the Website, (ii) these terms and conditions, the Hotel General Terms and Conditions, the General Terms and Conditions at www.hongkongdisneyland.com/ticket-general-terms-conditions, (iii) the rules and regulations applicable to the location or facility in question (including without limitation, the Rules and Regulations of the Park and/or the Hotels) which are set out on the Website, and (iv) all other requirements, restrictions and changes determined by Hongkong International Theme Parks Limited (“HKITP”) in its sole discretion without advance or further notice. HKITP may from time to time, without prior notice and without refund or compensation, (a) make or modify the rules to be followed within the whole or any part of the Resort, (b) change or adjust the entry requirement or the mode of operation (including but not limited to operating hours) of the Resort or any hotel, location, attraction, show, shop, restaurant, facility or amenity thereat, (c) close or adjust the operation for any period the Resort or any part of it, (d) modify, relocate, refurbish or replace any location, attraction, shop, restaurant, facility or amenity; (e) restrict the number, class or eligibility of persons having access to the Resort or any part of it, (f) suspend or cancel any attraction, show, facility, amenity or entertainment or marketing program, offering, experience or activity, and/or (g) impose limit on the purchase of any product or use of any service or facility, in each case due to capacity, inclement weather or special events, to ensure safety, health, security or order, or compliance with law, or if HKITP considers that the circumstances so require.
  2. The Offer cannot be used in conjunction with any other offer, promotion, discount or benefit (including without limitation the “Exclusive Hotel Privilege” offer and Magic Access Member benefits).
  3. In case of any dispute, HKITP reserves the right to make final judgment on the dispute and otherwise in respect of this offer.
  4. These terms and conditions are subject to the interpretation of HKITP which shall be final and conclusive.
  5. These terms and conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“HKSAR”).
  6. This offer is made available in accordance with the laws of the HKSAR only. This offer may only be redeemed in the HKSAR in accordance with these terms and conditions. HKITP makes no representation that purchase, redemption or use of this offer is appropriate or available in other locations and this offer is void in any jurisdiction where purchase, redemption or use of such a offer is prohibited or restricted by law. Those who choose to purchase, redeem and/or use this offer do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent they are applicable.
  7. In the event of any conflict or inconsistency between the English version and the Chinese version of these Terms and Conditions, the English version shall prevail.
  8. These Terms and Conditions constitute an agreement between HKITP and the Eligible Cast Member purchasing the Offer. A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Ordinance (Chapter 623 of the Laws of Hong Kong) to enforce any term of this agreement.

Personal Information Collection Statement
Personal data collected in connection with or upon the purchase, issue or provision of tickets, tours, other products and services may be used for the processing of requests or enquiries, enforcing the terms of the commercial dealings, sending administrative materials to you, our internal business and administrative purposes, research and statistical purposes or other directly related purpose, or for legal, safety or security purposes. Provision of personal data for the mandatory fields is necessary. If you do not provide such personal data, we may not be able to provide you with the products or services you requested. Personal data may be transferred to third parties involved in fulfilling the aforesaid purposes, or such other persons as required by law. A list of classes of persons to whom such personal data may be transferred can be found at https://www.hongkongdisneyland.com/privacy-legal/. You may request access to, and request correction of, your personal data held by us. Such requests may be made by sending an email to our Personal Data Manager at personaldata@hongkongdisneyland.com.